Production Coordinator - Rep Support

Production Coordinator/Rep Support

The Production Coordinator - Rep Support serves as the primary contact for school contacts, clients, and Edge employees, addressing operational concerns and providing clear solutions. This role demands proactive communication, attention to detail, and leadership skills to align departmental priorities with company standards. The ideal candidate will have extensive experience with Edge systems, supporting team productivity while fostering strong stakeholder relationships in a fast-paced, collaborative environment.

Key Responsibilities:

• Communicate workflow expectations, policies, and processes to RSMs, TMs, school contacts, customers, and team members.
• Act as a point of contact for school contacts, clients, and fellow Edge employees, addressing operational concerns and articulating solutions clearly.
• Follow up with stakeholders on all requests, priorities, and urgent matters as required.
• Provide quotes, follow up with RSMs, and process invoices for associations as needed.
• Verify that all special requests (e.g., printing, reprints, general services) are approved by Sales Managers and appropriately billed as required.
• Monitor and process all incoming requests through five departmental inboxes, ensuring timely responses within 24 hours.
• Monitor and prioritize daily workflows to ensure tasks are completed accurately and on time.
• Assign and adjust due dates for production departments as necessary.
• Process rush jobs and special requests with management approval.
• Ensure all jobs and orders are accurately processed in Job Tracking and eTrax systems.
• Proactively follow up on jobs on hold, providing detailed explanations and solutions.
• Collaborate with operational supervisors and managers daily to resolve concerns.
• Prepare and batch composites for printing, ensuring all requirements are met.
• Manage the inventory and distribution of marketing, conference, and business items.
• Provide monthly inventory reports, conduct bi-annual inventory counts, and coordinate stock replenishment for Marketing consumables.
• Ensure all billing information is tracked, recorded, and submitted to the Finance department accurately and on time.
• Demonstrate thorough knowledge and effective use of Edge systems, including eTrax, Edge Entry, and Edgeview.
• Process all incoming jobs or special requests using these platforms.
• Promote overall departmental efficiency by collaborating with team members and taking a proactive approach to problem-solving.
• Assist with additional tasks or projects as assigned by management.

Skills and Qualifications:

• Up to 5 years of Edge experience or equivalent.
• Strong working knowledge of Edge systems (eTrax, Edge Entry, and Edgeview).
• Proven leadership experience with excellent decision-making abilities.
• Fluency in English (French is an asset).
• Team-oriented with strong adaptability and multitasking abilities.
• Familiarity with operational workflows and production coordination.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Must meet company criminal check requirements.
• Legally authorized to work in Canada.

What’s in it for you?

• Paid personal days
• Casual dress code
• Fun and work hard play hard environment

Physical Requirements & Work Environment

• Ability to sit for extensive periods of time
• Work location: Burlington, ON

We would like to thank all applicants in advance. Should you be selected for an interview you will be contacted directly. Edge Imaging is committed to diversity and accessibility. Should you require an accommodation due to disability please contact hr @edgeimaging.ca and we will work towards a solution.