Posted 9 months ago
Production Support Analyst
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring a contract Production Support Analyst to keep its Archer platform and in-scope use cases running. The work covers incident monitoring, triage and resolution, change and deployment support, and root cause analysis.
Responsibilities:
- Monitor, triage and resolve production incidents from business users
- Provide day-to-day operational support for the Archer platform
- Participate in the change process and support deployments
- Provide status updates and escalate critical issues
- Maintain support documentation, known-issue logs and RCAs
Requirements summary:
- .NET experience is an asset
- Experience supporting production applications
- Clear communication of impact and resolution
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-02-02
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Job Title: Production Support Analyst
Job description
• Monitor, triage, and resolve production incidents raised by business users
• Provide day-to-day operational support for the Archer platform and in-scope use cases.
• Participate in the Change Process for production changes.
• Support deployment activities and post-release verification.
• Provide status updates on incidents, risks, and backlog items.
• Escalate critical issues appropriately and communicate impact and resolution clearly.
• Maintain support documentation and known-issue logs.
• Capture root cause analyses (RCA) for all incidents.
• Experience in .NET is an asset
Journal
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