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Production Support Analyst – Access Management
@ Procom
Toronto, Ontario
Overview
Procom is hiring a Production Support Analyst for Access Management on a 12-month contract for its financial services client. The role manages logical access for bank employees, administers the Tidal scheduler and maintains data center inventory. It is hybrid, with a minimum of 3 days a week in the Toronto office after training, and the start is ASAP.
Responsibilities:
- Manage logical system access, creating, administering and disabling user IDs
- Respond to access requests and meet team SLAs
- Administer Tidal Enterprise Scheduling system
- Review server requests and maintain data center inventory databases
Requirements summary:
- Post-secondary degree or equivalent experience
- 6+ years in Production Operations or Support
- Experience with Unix and Windows/NT environments
- Proficiency in Active Directory and Microsoft Suite
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-09-23
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Administrative |
| Experience | 6+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Procom
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584
- LinkedIn followers
- 195,312
- People associated on LinkedIn
- 1,304
- Reported office locations
- 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
- 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
- 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
- 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
- 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
- 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
- 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
- Other recorded names
- Procom
- Specialties
- Hybrid Statement of Work and Contractor Management Technology
- Profile identifies a recruitment agency
- Yes
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Hybrid Statement of Work and Contractor Management Technology |
| Open jobs on Jobsy | 234 |
| View page |
Production Support Analyst – Access Management:
On behalf of our Financial Services client, Procom is searching for a Production Support Analyst – Access Management for a 12-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
Production Support Analyst – Access Management - Job Description:
The Production Support Analyst – Access Management will focus on managing logical access for bank employees and maintaining Tangerine’s data centers. This role involves administering access IDs and passwords, managing data center inventory, and supporting IT operations across multiple geographic locations.
Production Support Analyst – Access Management - Responsibilities:
• Manage logical system access by creating, administering, and disabling user IDs
• Respond to access requests and meet team SLAs
• Implement access changes in accordance with approved workflows
• Maintain and improve New User and Access Change systems
• Prepare and maintain procedural documentation for Access Control processes
• Perform regular access management reviews and report discrepancies
• Support IT Operations team in Account Management tasks
• Administer Tidal Enterprise Scheduling system
• Review server requests and manage data center resources
• Maintain data center inventory databases
• Participate in Production IT projects and initiatives
Production Support Analyst – Access Management - Mandatory Skills:
• Post-secondary degree or equivalent experience
• 6+ years in Production Operations or Support environment
• Experience with Unix and Windows/NT environments
• Experience with Enterprise job scheduling systems
• Proficiency in Active Directory and Microsoft Suite
• Data Centre experience supporting infrastructure
Production Support Analyst – Access Management – Nice-to-Have Skills:
• Exposure to Tidal Enterprise Scheduler
• Knowledge of ITIL
• Experience with ServiceNow or similar ticketing systems
• Intermediate/advanced Microsoft Excel skills
• General understanding of Banking/Financial systems
Production Support Analyst – Access Management – Assignment Length:
This is a 12-month contract position.
Production Support Analyst – Access Management - Start Date:
ASAP.
Production Support Analyst – Access Management - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring a minimum of 3 days per week in the office after initial training.
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