Program Instructor (Talent Pool)

This is a general job posting to build a talent pipeline for upcoming vacancies. While we may not have an active opening today, we are seeking Program Instructor for our talent pool to consider for future opportunities.

Classification: Casual

Weekly Hours: Up to 24 hours per week

Position Summary:

Reporting to the Recreation Programmer, the Program Instructor is responsible for planning and instructing specialized recreation programs that are high quality, safe, and enriching. The Program Instructor aims to create a sense of community, where participants have the opportunity to challenge themselves, develop skills, establish relationships, and achieve their goals.

Core Duties and Responsibilities:

1. Plans, organizes, and delivers high quality, safe, and stimulating programming.
2. Monitors and maintains a high level of cleanliness within the work area and the facility.
3. Assists with and promotes facility events and programs.
4. Responds to incidents, accidents, and emergency situations, including assisting with directing patrons to safety. Ensures that the facility is accessible and clear of obstacles to allow for use of mobility devices and patron safety.
5. Communicates safety protocols, guidelines, and rules to patrons and user groups and ensures that they are enforced, including correcting inappropriate or unsafe behaviours with patrons where required.
6. Champions the HIGH FIVE Principles of Healthy Child Development and Principles of Healthy Aging whenever possible, understanding their theoretical and practical significance as it relates to delivering high quality and transformative programming to individuals and the community.
7. Serves as a positive role model and leader. Models appropriate problem-solving techniques, providing opportunities for patrons to problem solve. Provides an environment and activities that foster healthy relationships, celebrates individuals’ successes, and remains engaged and attentive to participant’s needs and requests during all programs engaging them to create a sense of community.
8. Provides an opportunity for participants to be creative, competent, and confident. Follows all Town policies and procedures and ensures all health and safety regulations are upheld.
9. Provides backup assistance to other staff in the Recreation Department, as required.
10. Maintains files in accordance with the Town’s Records Management By-law, Policies and Procedures and the Electronic Document and Records Management System (EDRMS).
11. Works in a respectful, friendly and courteous manner and communicates effectively with coworkers, supervisors, elected officials, and the general public.
12. Demonstrates a commitment to diversity, equity and inclusion through continuous learning, modeling inclusive behaviours, and proactively managing bias.
13. Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives.

Qualifications Required:

1. Ontario Secondary School Diploma or equivalent.
2. Standard First Aid and CPR Level C or willingness to become certified.
3. Related and relevant training and/or certification for the specialized programming that is being offered (i.e. physical literacy, art training, coaching certification).
4. Experience leading recreational programs and working in a customer service setting is considered an asset.
5. Previous experience in a recreation operation is considered an asset.
6. HIGH FIVE - Principles of Healthy Child Development and HIGH FIVE - Principles of Healthy Aging certification or willingness to obtain, an asset.
7. Good working knowledge of the Occupational Health and Safety Act and WHMIS 2015.
8. Excellent interpersonal skills including the ability to work effectively in a team environment and to exhibit courtesy, tact and diplomacy in dealing with the public, department officials and other members of staff. Ability to adhere to confidentiality requirements at all times.
9. Good written and verbal communication, customer service, organizational, problem-solving, and time management skills.
10. Ability to provide a current and acceptable vulnerable sector police record check.
11. Possess the physical ability to perform the essential duties of the job.

Physical Demands and Working Condition:

1. Extended periods of standing, sitting, walking, bending and lifting up to 40 lbs.
2. Conditions vary from an indoor humid environment to exposure to inclement weather conditions, both hot and cold, rain, wind, dust, near open bodies of water, verbal and physical behaviour from patrons and public criticism.
3. Ability to work schedule and shifts as stated. Work outside normal working hours may be required occasionally.

Salary Range:

Program Instructor I - $45.23 - $52.92

Program Instructor II - $32.12 - $37.58

Program Instructor III - $26.25 - $27.30

Program Instructor IV - $21.23 - $22.96