Program Manager, Outreach Services

HOURS: Temporary Full Time - Contract 1 year with possibility of extension, 7:00AM to 3:30PM (some evening and weekends may be required)

REPORTS TO: Director of okimaw peyesew kamik

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Director of okimaw peyesew kamik, the Outreach Services Program Manager oversees the Indigenous Led Outreach and Street Outreach Programs. Their role involves implementing the BSCS vision, providing leadership, and enhancing personnel, operations, and community engagement. The Program Manager also addresses emergent community needs to achieve program outcomes efficiently. The Outreach teams focus on supporting individuals experiencing homelessness who sleep outside in structures or encampments. Their mission is to provide resources and bridge gaps for those without other forms of support.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

Operational Leadership

• Act as delegated spokesperson on issues related to Street Outreach and Indigenous Led Outreach team for education and advocacy purposes.
• Regularly spends time with the teams in the field to connect with community members, and to provide guidance, coaching and coverage as needed to the teams.
• Will support case work and may carry a caseload at times.
• Provides Supervision for the Street Outreach Team Lead Indigenous Led Outreach Team Lead, providing guidance, support, and mentorship to ensure funder and community accountability is met.
• Works with the Director of okimaw peyesew kamik to maintain key partnerships, in particular Montana First Nation and the City of Edmonton
• Works with the Director of okimaw peyesew kamik to maintain and build strong partnership with other service providers and community stakeholders
• Provides leadership, aligning with BSCS’s mission, vision, and values.
• Works with Outreach Team Leads to support their Outreach teams. Provides coaching and support for team leads to create and maintain healthy and effective teams.
• Holds at least one monthly supervision meeting with each of their program Team Leads as well as regular check-ins throughout the month
• Address escalated issues and challenges within programs, working with all levels of the organization to find effective solutions.
• Sit in on the Management committee.
• Support staff with concerns relating to staff, the program, or community members.
• Provide performance management of staff as needed.
• Support the review, adjustments, and implementation of processes within your program.

Organizational Development

• Take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.
• Support BSCS Strategic initiatives, have a strong focus on fostering a diverse, inclusive and equitable work environment.
• Attend meetings as assigned
• Act as a representative of the organization, speak on behalf of BSCS in an impactful way, and in alignment with BSCS values at events, public and private meetings and to media.
• Proactively scouting for funding opportunities as well as preparing and supporting the preparation of funding applications when required.
• Build and maintain external partnership with government, other organizations within the sector and stakeholders in the inner-city community. Explore and develop new ways to support and grow programs.
• Keep up to date on best and innovative practices in social services.
• Support with development of policy & procedures related to outreach programming

Administration & Budget

• Oversee and prepare required reporting for funders, partners and internal stakeholders
• Signing off, and oversight of all expenses related to the programs you oversee.
• Works directly with the finance department to oversee program budgets and spending and to ensure the use of program resources effectively
• Works with the Director of okimaw peyesew kamik and the Finance department to set and manage budgets on an regular basis.
• Assist in the preparation of grant proposals, funding applications, as well as, internal and external reports when required.
• Participate in the recruitment process for the Outreach programs and assist other program managers in recruitment.
• Create and support other leadership in the creation of funder agreements.
• Timecard management for Outreach team staff
• All other duties as outlined by the Director.
• All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
• BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

Education, Experience

• Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience may also be considered.
• At least 3 year experience in a management or leadership role is preferred.
• 3-5 years Experience working with vulnerable and marginalized community members in a community, public or government setting is required.
• 3+ years experience within the social services sector, experience in a non-profit environment is an asset.

Skills & Abilities

• Change Management: Promotes a climate for continuous transformation. Translates organizational change strategies into specific practical goals, processes, and timeframes.
• Conflict Facilitation: Effectively handles interpersonal conflicts and ensures a productive workplace.
• Indigenous Community Awareness: Demonstrates knowledge of Indigenous communities, including understanding of their attitudes and values, history, barriers and challenges in both urban and rural settings.
• Understanding of the Sector: Demonstrates an understanding, or expertise of the industry BSCS operates in. Understands trends, challenges, opportunities and unique aspects of the sector.

Training & Screening Requirements

• Training in de-escalation is an asset
• Class 5 driver’s license
• Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)

Why Work for Boyle?

• All work done positively impacts the community and its members!
• Access to Lumino Health, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.