Program Manager - Primary Care

Summary

With direction, the Primary Care Manager is accountable for providing the administrative and performance oversight of the organization’s primary and clinical care services.

Job Duties

1. Provide the administrative and performance oversight of primary and clinical care services

§ Supervise all Primary & Clinical Care Program staff and locums

§ Assist with hiring, performance, discipline, orientation, training, team building, coaching, and professional development

§ Ensure adherence to professional standards of practice by all registered health providers

§ Encourage each provider to perform to their optimal scope

§ Provide information and guidance for the primary and clinical care team on current and emerging trends in primary health care planning, practices, and issues

§ Identify and promote opportunities to optimize efficiencies within primary and clinical care

§ Strengthen interprofessional teamwork by ensuring linkages between primary and clinical team members and other health care and social service providers, including case conferencing and other best practices in coordinated care

§ Ensure the implementation of standardized, efficient data capture processes for primary health care providers using the electronic medical record

§ Ensure primary health care providers have access to the most comprehensive information on each client to provide informed and comprehensive health care to clients

2. Support organizational integration, quality improvement, and cultural safety

§ Ensure all work and interpersonal interactions are conducted with respect for all diversities, both visible and invisible, including of staff, clients, families/caregivers, and external partners

§ Ensure ongoing cultural safety training is offered to all primary and clinical care staff and participate in ongoing cultural safety training

§ Support interprofessional practices that enhance integration across the organization’s team members, between western and traditional health approaches, and with collaborative partners

§ Engaging with the primary and clinical care care team, assist in the development and implementation of the organization’s quality improvement initiatives

3. Perform administrative duties in support of the organization’s goals and objectives

§ Participate in and promote the Anishinabek interprofessional team model

§ Assist in the development and evaluation of policies, protocols and procedures

§ Complete reports, including quarterly funder reports, and presentations as required

§ Regularly monitor program budgets and expenditures

§ Assist in the development, planning, monitoring, evaluation and improvement of primary and clinical care programs

§ Collect and analyze statistical information as required

§ Engage with external partners to promote and improve seamless access to primary and clinical care

§ Participate in partner and/or funder meetings as required

§ Participate in the organization’s strategic planning processes

4. Perform other duties as assigned within the scope of the position

§ Engage in professional development to maintain and enhance skills and knowledge to work to the scope of the position

§ Network with partner agencies to improve practices and enhance services

Requirements

Mandatory

§ Minimum of a degree specific to a Registered Nurse and/or relevant Allied Health discipline

§ Experience working in a supervisory capacity, ideally within a primary care team environment, with strong a proven ability to lead a frontline service delivery team

§ Minimum 5 years of supervisory and/or management experience

§ Skilled in interpersonal relations

§ Excellent verbal and written communication skills

§ Strong ability to prioritize, plan, organize and schedule

§ Ability to work with minimal supervision

§ Knowledge of First Nations and Anishinabek health issues

§ Understanding and sensitivity for the Anishinabe culture

§ Valid Class G driver’s license and have access to a vehicle

§ Clear Vulnerable Sector Check

Preferred

§ Strong and proven ability to lead a primary health care team

§ Experience working with First Nation populations

§ Experience working within an electronic medical record system

§ Experience working in a community health care setting

§ Knowledge of First Nation communities of Manitoulin Island

§ Knowledge of service providers within the Manitoulin Island catchment area

§ Ability to speak Anishinaabemowin

Work Conditions

§ Occasional exposure to traumatic experiences of clients/clients in crisis

§ Frequent interruptions within the office environment

§ Frequent sitting required

§ Frequent walking, bending, squatting in an office setting

This position is fully on-site at the main office with some travel within the Manitoulin Island district