Posted 4 days ago
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
@ Aquent
Toronto, Ontario
SIGNALS
Overview
Aquent is hiring a six-month contract Program Manager to lead operating model design for a major Canadian retailer's product information, content, digital assets, and onboarding transformation. The role covers workflow mapping, RACI and governance design, change impact assessments, and executive presentations, on-site in Toronto Monday through Thursday.
Responsibilities:
- Design future-state operating models for product onboarding, PIM and content
- Map workflows, handoffs, RACI and governance structures
- Conduct organizational change impact assessments
- Facilitate cross-functional workshops and build consensus
- Build executive presentations on recommendations and risks
Requirements summary:
- 10+ years in transformation, program management or operating model design
- Significant retail product data or digital commerce experience
- Experience documenting operating models, RACI and governance
- Strong executive PowerPoint and communication skills
- On-site in Toronto Monday through Thursday
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Project management |
| Experience | 10+ years |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aquent
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Job description
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital assets, and onboarding processes. This six-month contract offers an opportunity to shape how a complex retail business operates as it introduces modern technology, AI-enabled workflows, and new ways of working.
We’re looking for a senior transformation professional who combines hands-on retail product lifecycle expertise with operating model design, organizational change impact assessment, and exceptional executive communication skills.
What You’ll Do
We’re looking for a senior transformation professional who combines hands-on retail product lifecycle expertise with operating model design, organizational change impact assessment, and exceptional executive communication skills.
What You’ll Do
- Lead the design and documentation of future-state operating models covering product onboarding, product information management, content enrichment, digital assets, workflow management, and ongoing product lifecycle processes.
- Map current and future-state workflows, including process changes, handoffs, RACI matrices, decision rights, and governance structures.
- Partner with Product, Technology, Merchandising, Marketing, HR, Operations, and other stakeholders to validate new ways of working.
- Conduct organizational change impact assessments to identify how new platforms and processes affect responsibilities, skills, roles, and business teams.
- Translate complex technical and operational changes into clear, practical materials for business leaders and impacted employees.
- Independently develop polished executive presentations that communicate strategic implications, recommendations, options, risks, dependencies, and decisions.
- Facilitate cross-functional workshops, build consensus, resolve process gaps, and support operating model readiness.
- Collaborate with change management and HR partners to provide accurate business inputs for training, communications, and adoption activities.
- 10+ years of experience in business transformation, program management, operating model design, business architecture, consulting, or organizational change.
- Significant experience with retail product data, product content, digital commerce, merchandising, or product lifecycle operations.
- Demonstrated experience designing and documenting end-to-end operating models, current/future-state workflows, RACI matrices, governance structures, and process changes.
- Experience assessing organizational impacts, including changes to roles, responsibilities, skills, and ways of working.
- Strong stakeholder leadership and workshop facilitation experience across multiple business functions.
- Proven ability to independently create executive-level PowerPoint presentations from complex or incomplete information, including recommendations, trade-offs, and decision narratives.
- Ability to work with senior leaders, HR, technology, product, and change management teams.
- Strong analytical thinking, business judgment, communication, and documentation skills.
- Ability to work on-site in Toronto Monday through Thursday.
- Experience with Syndigo, Stibo, Akeneo, Salsify, or comparable PIM/PCM platforms.
- Experience with Adobe Experience Manager Assets, Adobe Workfront, Adobe Fusion, or comparable DAM and workflow solutions.
- Experience with vendor product onboarding, product taxonomy, data governance, product enrichment, and syndication.
- Exposure to AI-enabled product content, automation, and data quality initiatives.
- Experience supporting large-scale, multi-banner retail transformations.
- Help shape a major enterprise transformation at one of Canada’s most recognized retail organizations.
- Work directly with senior product leadership on high-visibility operating model decisions.
- Influence how product data, content, digital assets, and AI-enabled processes are managed across a complex retail environment.
- Collaborate with cross-functional leaders spanning Product, Technology, Merchandising, HR, and Operations.
- Take ownership of meaningful transformation deliverables with visible business impact.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.