Program Support Officer - FLAS - Appendix D

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: Program Support Officer

Status: Appendix D

Hours: 37.5 hours per week

Faculty/Department: Faculty of Liberal Arts and Sciences

Campus/Location: North and Lakeshore (This is a hybrid position – the successful applicant must be comfortable working on campus at minimum four (4) days per week.)

Payband: G
Salary Range: $35.29 - $40.73
Starting Salary: $35.29; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About the Faculty of Liberal Arts and Sciences at Humber:

The Faculty of Liberal Arts and Sciences is proud to say that we are a part of every student’s experience at Humber, whether they are enrolled in one of our programs directly or through one of the five other Faculties at Humber. We offer courses in Critical Reading and Writing, Professional Communications, Mathematics, Social Sciences, Humanities, Science, and many other discipline areas that are at the core of a polytechnic education. Our faculty are dedicated to providing students with an opportunity to explore curriculum that will enhance their academic, personal, and professional life through a combined focus on an applied and liberal education. We are the education that students will take with them, no matter where the path may lead them.

About the Program Support Officer Role:

The incumbent will provide direct support to Academic Leadership in the Faculty of Liberal Arts & Sciences while providing a comprehensive range of support services to the students, professors, program coordinators (PCs), external stakeholders, in ther assigned cluster of programming. Responsibilities include but are not limited to: administrative, program, financial, human resources, student, marketing, and inter-departmental support. The incumbent also acts as a resource to students, professors, PCs, and administrators on the application of the College’s academic policies and procedures. It is expected that the incumbent, therefore, will continue to develop opportunities that directly impact the learning environment. The volume and diversity of students encountered enhances the customer service requirements of this role.

Duties and Responsibilities Include:

• Process curriculum changes, ensuring forms, ministry compliance and adherence to deadlines.

• Support Program Advisory Committees by coordinating logistics, maintaining membership records, preparing correspondence and tracking/taking minutes and agendas.

• Provide administration support for annual program review and renewal activities, including program mapping, course outlines, calendar reviews and Faculty guides.

• Collect and verify documentation such as scholarship and award nomination forms, signed SWFs, PEQAB materials and sample student work

• Support Academic Leadership with program events, including Open House, Information Nights and Orientation.

• Support Academic Leadership with program services, evaluations and departmental initiatives.

• Respond to stakeholder inquiries and collaborate with support across the Faculty.

• Analyze and improve service delivery and internal processes; implement process enhancements as directed.

• Participate in program and cross-college committees as required.

• Process and track facilities work orders to completion.

• Process purchases in accordance with Humber Finance policies and ensure compliance with purchasing procedures.

• Manage Banner Finance activities, including requisitions, purchase orders, receiving, transaction tracking and follow-up.

• Maintain and update ARPM spreadsheets for enrolment planning, staffing and reporting.

• Prepare, collect and process contracts for part-time employees (faculty, administrators, support staff, work-study).

• Process HR information updates, including payments, status changes, leaves, credential changes and ensure required documentation is collected per HR policies.

• Support onboarding processes and troubleshoot when required.

About You:

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

The successful candidate will have a minimum of a three (3) year diploma/degree or equivalent in a related area such as business, communications, entrepreneurship, finance, human resources, information systems, marketing and any other related fields of study.

Experience/Skills

• Minimum three (3) years progressive administrative or student advising experience in a post-secondary environment

• Experience with compiling and analyzing research-based data from various sources, producing reports and identifying trends from data to develop solutions and strategies.

• Experience with proof reading communications.

• Experience with a variety of communication platforms.

• Experience with advising students on courses and programs selection.

• Experience with supporting curriculum planning, and academic program delivery.

• Experience in interpreting policies and procedures.

• Experience with special events.

• Experience with Microsoft Office (Word, Excel, Outlook, Access, and PowerPoint), and Adobe Acrobat.

• Excellent time management and multitasking skills.

• Proven ability to work independently on assigned tasks with minimum supervision.

• Excellent interpersonal skills with an ability to work in a team environment.

• Ability to use office equipment – phone, photocopier, printer, fax and troubleshoot technical minor problems.

• Proven excellent verbal and written communications skills.

At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What’s In it for you?

• An opportunity to have an impact with a post-secondary institution, poised to do great things.

• Diverse, hard-working, committed team of people who care about each other.

• Tools and technology that will allow you to succeed at your job.

• Amazing perks

• Highly supportive work culture

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).