Posted last month
QE with CC Tools & Amazon Connect (French)
@ Staffmax
Toronto, Ontario
Overview
Staffmax is hiring a quality engineer for a contact centre automation role in Toronto, ON, on a hybrid schedule with a salary of $110,000 to $120,000. The work covers testing IVR, routing and agent desktop automation on Amazon Connect and contact centre platforms, plus technical leadership for maintenance releases and production support. French-speaking candidates with strong testing skills are preferred.
Responsibilities:
- Test IVR and routing automation for contact centre platforms
- Automate UI and API tests with Selenium, Postman or Karate
- Test agent desktop automation
- Lead technical work on releases and production support
Requirements summary:
- Strong quality engineering experience with contact centre platforms
- Core Java knowledge
- Experience with Agile environments and Git/Bitbucket, JIRA
- AWS and Amazon Connect knowledge is a plus
- French-speaking candidates preferred
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staffmax
| Field | Value |
|---|---|
| Open jobs on Jobsy | 150 |
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000
Contact Center Automation Engineer
Key Skills & Responsibilities:
- Strong expertise in Quality Engineering (QE) and testing for Contact Center platforms.
- Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer, or similar.
- Experience with test automation across UI and APIs using Selenium, Postman, Karate, or similar tools.
- Experience with Agent Desktop automation and testing.
- Strong knowledge of Core Java.
- Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse, and similar development/testing tools.
- Experience working in a structured, scaled Agile environment.
- Strong knowledge of AWS and Amazon Connect is a plus.
- French-speaking candidates with strong testing capabilities are preferred.
- Strong troubleshooting, analytical, communication, and collaboration skills.
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