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Posted last month

QE with CC Tools & Amazon Connect (French)

@ Staffmax

Toronto, Ontario

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SIGNALS

Overview

Staffmax is hiring a quality engineer for a contact centre automation role in Toronto, ON, on a hybrid schedule with a salary of $110,000 to $120,000. The work covers testing IVR, routing and agent desktop automation on Amazon Connect and contact centre platforms, plus technical leadership for maintenance releases and production support. French-speaking candidates with strong testing skills are preferred.

Responsibilities:

  • Test IVR and routing automation for contact centre platforms
  • Automate UI and API tests with Selenium, Postman or Karate
  • Test agent desktop automation
  • Lead technical work on releases and production support

Requirements summary:

  • Strong quality engineering experience with contact centre platforms
  • Core Java knowledge
  • Experience with Agile environments and Git/Bitbucket, JIRA
  • AWS and Amazon Connect knowledge is a plus
  • French-speaking candidates preferred

Tools & skills

Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-10-04
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description
Role: QE with CC Tools & Amazon Connect
Work Model: Hybrid.
Work Location: Toronto, ON
Salary Range: $110,000 – $120,000

Contact Center Automation Engineer

Key Skills & Responsibilities:

  • Strong expertise in Quality Engineering (QE) and testing for Contact Center platforms.
  • Hands-on experience with IVR and routing automation using tools such as Cyara, Hammer, or similar.
  • Experience with test automation across UI and APIs using Selenium, Postman, Karate, or similar tools.
  • Experience with Agent Desktop automation and testing.
  • Strong knowledge of Core Java.
  • Ability to provide technical leadership for maintenance releases, enhancements, and ongoing production/support activities.
  • Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, Eclipse, and similar development/testing tools.
  • Experience working in a structured, scaled Agile environment.
  • Strong knowledge of AWS and Amazon Connect is a plus.
  • French-speaking candidates with strong testing capabilities are preferred.
  • Strong troubleshooting, analytical, communication, and collaboration skills.

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