Quality Assurance Specialist

Client: TTC (Toronto Transit Transmission)

Position: QA Test Analyst - Quality Assurance Specialist

Req: SR470168

Location: Union Station (61 Front St W, Toronto, ON) with minimum 2 days on site

Duration: 10 months

35/hour per week

In-person Interview

1.0 Description of Assignment:

The Automated Fare Collection System (AFCS), which has established a single Farecard and Open Payment smartcard technology allowing cardholders to access transit services throughout the Greater Toronto and Hamilton Area (GTHA), including YRT and MiWay, requires verification of monthly Maintenance Releases consisting of major new patches and defect fixes. The Farecard QA Team will need an additional resource in 2027 to cover these activities and backfill the existing full-time Senior QA Analyst, who will be reassigned exclusively to the dedicated SCP project. This resource will also be required to build SLA (Service Level Agreement) validation through the automation of real-time data collection, analysis, monitoring, and auditing. This resource should also be capable of supporting additional operating projects and associated QA and Data Analytics activities, such as the potential Fare Capping update coming in 2027, Release 1 bundle with HHPOS updates, StreetCar DG rollout, Faregates upgrades and SBC FVM upgrade, which will continue from Q4 2026 through Q3 2027. During regression testing activities, there may be changes affecting the entire fleet of AFCS front-end devices, including Bus/Streetcar Fare Transaction Processors ("B/LFTP"), Station Fare Transaction Processors ("SFTP"), Faregates ("FG-20 / 40"), Fare Vending Machines ("FVM"), Self-Serve Reload Machines ("SSRM"), Single Ride Vending Machines ("SRVM"), and Inspection devices (HHPOS), as well as various POS subsystems. This resource also should be able to generate RCA reviews and deployment releases reviews that are related to production incidents and enhancements.

The candidate will review the design and Use/Test Cases to prepare the acceptance criteria for Farecard project deliverables. The candidate’s responsibilities will include analyzing requirements, design coverage, and traceability, as well as quality assurance strategy planning, completion of vendor design validation activities, and data analysis.

The candidate will ensure that the execution of testing strategies leads to the deployment of quality applications and products for TTC users and customers. The candidate should also review all relevant project documentation delivered by a vendor specifically Design, RTM, Test Plans and vendor test cases and provide feedback as required. Organizing planning, test execution and reporting for the TTC program testing activities. There will also be responsibilities of understanding hardware or software configuration for the purpose of troubleshooting when investigating problems as well as using log files for detailed transactions processing analysis. It is also required to design and develop TTC relevant Use Cases and Test Scenarios as well as planning of required environments readiness for their execution. Verification of project documents, validation of performance traceability, verification and validation of vendor’s test procedures, ensure system and devices conform to design and safety specifications. The Specialist will be required to work at Union Station 4th floor as well as 20 Bay St., 12th and 14th floor 2-3 days on site or any other location within the City of Toronto including: Site visits to test Presto devices on board vehicles before in-service hours (as early as 4 am to 6 am) Must be able to attend test sites during the time when public transit may not be available Must be physically fit to work on a moving transit vehicle such as a bus/streetcar for several hours at a time during Field Trial testing

2.0 Skills and Certifications

Mandatory Skills / Certifications:

● Minimum of 3 years’ experience with Presto system based architectural applications of automated fare collection used in public transportation (including fare validators and backend processes)

● Minimum 5 Years’ experience performing verification and validation activities on large enterprise projects based on non-functional requirements and performing customer Data migration from Legacy systems

● Minimum of 5 years’ experience with data analysis for multi-layer architectural applications and complex systems

● Minimum 5 years’ experience on Test Scenario/Case development and execution planning for public transit applications

● Minimum 3 years’ experience using Microsoft SharePoint application software

● Familiar with Accessibility for Ontarians with Disabilities Act (AODA).

● Experience in testing of financial transactions and reconciliation processes: credit and debit card processing, open payments, fare media and associated standards (ISO14443)

● Extensive experience in assessing and reviewing business and system requirements requirement analysis, verification, traceability matrix, gap analysis, risk management

Other Skills / Certification:

● Ability to design and develop service failure prediction methodologies and device availability reports.

● Extensive experience in testing of complex enterprise and/or industrial applications including functional, non-functional and system integration testing using requirements traceability and coverage analysis

● Proficient in database technologies (SQL Server, Oracle, MS Access) to generate complex queries

● Knowledge of network and data communication protocols

● Interface Validation: automated data file parsing and analysis using Perl or Shell scripting

● Knowledge of public transportation operations terms/concepts and TTC business functions

● Understanding QA processes based on CMMI and/or ISO standards.

● Knowledge of various testing methodologies (waterfall, V-model, Agile)

● Proven problem-solving skills to identify, validate and verify system and software application issues using defect management tools

● Excellent verbal and written communication skills for knowledge exchange and transfer

● University degree Diploma in Computer Science / Electronic Engineering or equivalent.

● Certified CSTE/CSQA would be an asset

3.0 Assignment Duties:

1. Design and develop Use Cases and Test Scenarios including planning of required environments readiness.
2. Business Test Strategy and Test Plans development and execution.
3. Reviewing Business and User Story Requirements, Impact Analysis, Verification, and Requirements Traceability Matrix.
4. Conduct Environmental, Safety and Accessibility Assessments
5. Use Case and Test gap analysis, Risk identification and mitigation strategies.
6. Organizing planning, execution and reporting for the TTC program testing activities.
7. Review vendor’s product, functional, interface, and integration testing procedures.
8. Design and develop device availability and system and operations performance reports as well as service failure prediction analytics reports and statistics.
9. Provide Quality Analysis expertise and support to other Farecard team members when required.

4.0 Deliverables

Deliverables include:

1. System and Application Test Strategies and Test Plans
2. Record of Test Results and Deficiency Forms (where applicable)
3. System Requirements Traceability Matrix and Gap Analysis, Risk Identification and mitigation strategies.
4. Device Environmental, Safety and Accessibility Assessment Reports as per applicable standards
5. Performance measurements framework documentation and diagrams
6. Verification and validation of vendor test procedures and certification
7. User Story Requirements Verification procedures
8. Documentation to support Business and User Acceptance validation procedures.
9. Test Data analysis and end user reports and dashboards review
10. Verification of project documents, and validation of system and device performance
11. Validation of system requirements, processes & procedures to ensure compliance.
12. Test Scenarios based on Use Cases and their execution test results 13. Functional and Non-functional Requirements Validation Results 14. Field Trial Test support at the provided by Operation Team locations