Quality Engineering Lead - Fraud Technology

The Opportunity

We are seeking an experienced Quality Engineering Lead to lead testing and quality engineering activities across Definity's Fraud Technology portfolio. This role combines strong quality engineering expertise with hands-on delivery experience, ensuring high-quality, scalable, and reliable fraud solutions that support fraud detection, prevention, investigation, and fraud intelligence capabilities.

The successful candidate will act as a senior individual contributor responsible for test planning, test strategy development, test case design, automation, execution, defect management, and quality reporting across complex fraud technology initiatives. Working closely with Fraud Technology, Product Owners, Data Engineering, Claims, Underwriting, and vendor teams, the individual will help ensure end-to-end fraud solutions are delivered with a high degree of quality, reliability, and business confidence

What to Expect

Quality Engineering Accountabilities

• Define and oversee test strategies, test plans, test schedules, resource plans, and quality gates.
• Lead QE effort estimation, planning assumptions, resource forecasting, and delivery planning.
• Establish risk-based testing approaches aligned with solution complexity and business criticality.
• Ensure complete test coverage across functional, integration, data, end-to-end, regression, exploratory, and non-functional testing.
• Lead quality reviews of testing deliverables and ensure adherence to enterprise QE standards and processes.
• Participate in release governance, gate reviews, and readiness assessments.
• Provide recommendations regarding production readiness and deployment quality risks.
• Support the execution of functional, system, integration, end-to-end, regression, and exploratory testing activities.
• Design and implement automated testing solutions where appropriate.
• Participate in requirements reviews and ensure business and technical requirements are testable and fully validated.
• Contribute to ongoing QE continuous improvement through the use of innovation focused on quality, automation, delivery efficiency, and risk reduction.
  

Fraud Technology Testing

• Oversee testing and validation activities for Fraud Detection, Fraud Prevention, Fraud Intelligence, and Fraud Investigation capabilities.
• Ensure quality validation of fraud intelligence and risk-scoring capabilities, establish testing approaches for advanced fraud analytics and fraud data models.
• Validate fraud rules, scoring models, alerts, integrations, workflows, case management capabilities, and fraud decisioning processes.
• Validate solutions leveraging graph analytics, entity resolution, relationship mapping, network intelligence, and structured/unstructured data used to identify suspicious relationships, connected entities, and fraud networks.
• Support testing of AI, machine learning, predictive analytics, anomaly detection, and advanced fraud detection capabilities while partnering with Fraud, Claims, Underwriting, Data Engineering, and Technology teams to ensure business requirements are effectively validated.
  

What You Bring

• Undergraduate or Postgraduate degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 10+ years of experience in Quality Engineering, Software Testing, or Quality Assurance.
• 3+ years leading QE teams, testing programs, or complex enterprise quality initiatives.
• Proven experience within the Property & Casualty Insurance industry, with exposure to Claims, Underwriting, Fraud, or Risk Management processes preferred
• Proven experience supporting fraud technology, fraud analytics, fraud detection, fraud prevention, or fraud investigation solutions, with exposure to one of more of the following areas preferred:
  • Experience with graph databases, graph network analytics, entity resolution, relationship mapping, or network intelligence platforms.
  • Experience validating structured and unstructured data used within fraud analytics and investigative solutions.
  • Experience testing AI/ML-enabled fraud detection, predictive analytics, anomaly detection, or fraud intelligence platforms.
  • Knowledge of fraud investigation workflows, fraud scoring, fraud decisioning, and fraud risk management practices.
• Experience developing test strategies, test plans, test scenarios, test cases, and automation solutions for complex enterprise applications.
• Strong understanding of defect management, root cause analysis, and quality engineering best practices.
• Experience with Agile software delivery methodologies.
• Working knowledge of Jira and Zephyr.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Proven ability to adapt quickly, remove roadblocks, and deliver results.
• Experience working effectively in onsite/offshore delivery models.
• Ability to work within a hybrid work environment.

Salary Range: $108,700-$158,700

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Definity Insurance (formerly Economical Insurance), Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid