Posted 11 days ago
QUALITY PROCESS TECHNICIAN
@ EPC Industries Limited
Amherst, Nova Scotia
Overview
EPC Industries Limited is hiring a Quality Process Technician to manage intake, assignment and follow-up of quality notifications in SAP, including customer complaints and non-conformances. The role requires two years of quality, operations or customer service experience in manufacturing. Benefits include health and dental coverage, a defined contribution pension and profit sharing.
Responsibilities:
- Receive and review all incoming quality notifications in SAP
- Assign notifications to departments and drive them to closure
- Verify investigations and root cause analyses before closing
- Coordinate with Customer Service, Production, Logistics, Accounting and Laboratory
- Monitor complaint trends and contribute to KPI reports
Requirements summary:
- High school diploma or equivalent
- Minimum 2 years in a quality, operations or customer service role in manufacturing
- Working knowledge of SAP or similar ERP
- Strong organization and persistent follow-up
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Quality assurance |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Quality, Business |
| Perks mentioned | Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EPC Industries Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
An industry leader in flexible packaging for nearly 70 years. Our Mission: Customer Success.
Full company description
Emmerson Packaging, a flexographic printer and industry leader in flexible packaging solutions for over sixty years. That’s how long Emmerson Packaging has been helping great companies build their brands into some of the most successful in the marketplace in North America. Packaging is the window into your brand’s promise, your company’s values and vision. Like you, we know that it deeply matters how it looks, how it works and how it feels. Whatever direction you want to take with your flexographic packaging project, you can depend on Emmerson Packaging to deliver on-time and on-budget, while honoring a tradition of excellence in craftsmanship. To submit a resume please e-mail [email protected] for our Amherst location, or [email protected] for our Belleville location.
- LinkedIn followers
- 3,128
- People associated on LinkedIn
- 243
- Reported office locations
- 12 Tupper Blvd, Amherst, Nova Scotia B4H 4S7, CA
- 420 College St. E, Belleville, Ontario K8N 4Z6, CA
- Business categories
- Social Media
- Digital Marketing
- Packaging Services
- Analytics
- Manufacturing
- Printing
- Other recorded names
- EPC Industries Limited
- Emmerson Packaging
- Specialties
- Flexographic printing
- Extruded film
- Stand up pouches
- Laminated packaging
- Biodegradable packaging
- Recyclable packaging
- Sustainable Packaging
- Recyclable Packaging
- Plant Based Packaging
- Biodegradable Packaging
- Sustainability
- and Circular Economy
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Emmerson Packaging, a flexographic printer and industry leader in flexible packaging solutions for over sixty years. That’s how long Emmerson Packaging has been helping great companies build their brands into some of the most successful in the marketplace in North America. Packaging is the window into your brand’s promise, your company’s values and vision. Like you, we know that it deeply matters how it looks, how…
| Field | Value |
|---|---|
| Industry | Printing Services |
| Company size | 201-500 employees |
| Headquarters | Amherst, Nova Scotia |
| Organization type | Privately Held |
| Year founded | 1956 |
| Specialties | Flexographic printingExtruded filmStand up pouchesLaminated packagingBiodegradable packagingRecyclable packagingSustainable PackagingRecyclable PackagingPlant Based PackagingBiodegradable Packaging |
| Open jobs on Jobsy | 13 |
| View page |
Quality Technician
Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do! We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team! This passion and pride have won us the distinction of being named one of Canada’s Best Managed companies for 11 years running.
Our Values say it best:
- We enhance our lives by helping others succeed
- We care about our clients, each other, and our communities
- We are responsible for the outcome of our actions
- We strive to do the right thing, even if it costs us
JOB SUMMARY:
The Quality Assurance Process Technician – Quality Notifications manages the intake, assignment, and follow-up of all quality notification types in SAP, including customer complaints, internal non-conformances, vendor quality notifications, and non-quality related notifications. This role ensures that notifications are accurately recorded, assigned to the right owners, tracked, and closed within established timelines. The position requires strong cross-functional communication, organization, and persistence to drive notifications to closure across multiple departments while maintaining compliance with quality system requirements.
JOB TASKS:
- Receives and reviews all incoming quality notifications (customer complaints, internal non-conformances, vendor quality notifications, and non-quality related notifications) to ensure they are accurately and completely entered in SAP.
- Assigns notifications to the appropriate departments, managers, or the SQF Practitioner for food safety-related issues and drives the process from opening to closure by assigning tasks and following up persistently with responsible parties to ensure timely progress, deadlines are met, and documentation is complete.
- Verifies that investigations are complete, accurate, and supported by appropriate root cause analysis and corrective actions before closing notifications.
- Coordinates with Customer Service, Production, Logistics, Accounting, and the Laboratory to ensure timely and complete resolution of complaints and communicate status updates to internal stakeholders as required.
- Monitors complaint system performance including volumes, trends, and processing times, identifies recurring patterns, and communicates findings to the Quality Assurance Manager to support continuous improvement initiatives.
- Contributes to quality performance reports and KPI tracking as required.
- Assigns food safety-related complaints to the SQF Practitioner for investigation and follow-up and supports SQF audit preparation through accurate complaint documentation and record maintenance.
- Maintains accurate and up-to-date records of all complaints and notifications.
- Participation as an internal auditor when required.
- Abides by all Emmerson Packaging Management System policies, procedures, work instructions, and EH&S regulations.
- Performs other duties as required by the Quality Assurance Manager.
COMPETENCIES:
- Proficiency in Microsoft Office (Word, Excel, Teams).
- Working knowledge of SAP or similar ERP system.
- Strong organizational skills with the ability to manage multiple open files simultaneously.
- Excellent written and verbal communication skills.
- Demonstrated ability to follow up persistently and work effectively across departments.
REQUIRMENTS:
- Secondary school (High School) diploma or equivalent.
- Minimum 2 years of experience in a quality, operations, or customer service role in a manufacturing environment.
PREFFERED:
- College diploma in Quality, Business, or related field.
- Experience working in a flexible packaging or food manufacturing environment.
- Familiarity with SQF or other food safety certification standards.
- Experience with quality notification systems or complaint management platforms.
- Knowledge of root cause analysis methodologies (5 Whys, Ishikawa).
- Experience with Power BI or similar reporting tools.
What's in it for YOU?
- Competitive wages
- Comprehensive health and dental benefits
- Defined contribution pension plan
- Profit Sharing program
- Training and development support
- On site gym and cafeteria
- Being part of an awesome team
If this sounds like you, please visit the careers section on our website and apply today at https://www.emmersonpackaging.com/careers/
Journal
Only you can see this. Kept on this device, and in your account when you sign in.