Posted 13 days ago
Remote Customer Service Representative
@ NTT DATA Services
Calgary, Alberta
Overview
NTT DATA Services is hiring full-time remote Customer Service Representatives for credit card support in Alberta, Manitoba, New Brunswick and Nova Scotia. The role handles incoming calls from cardholders and financial institution partners, covering inquiries, activations, balances, rewards and card applications. Hours are rotational across 7am to 11pm EST, seven days a week, at $19.11 to $21.17 per hour.
Pay:
$19.11–$21.17 an hour
Responsibilities:
- Manage inbound calls from cardholders and financial partners
- Resolve complaints and escalate when needed
- Promote new services and products
- Validate customer information and requests
- Complete accurate transaction documentation
Requirements summary:
- Excellent English communication, French an asset
- Minimum 3 months customer service experience
- Analytical and problem-solving skills
- Proficient in Microsoft Office applications
- Available for evening and weekend shifts
- Sales experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-25
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 0+ years |
| Hours per week | 40 |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NTT DATA Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
- LinkedIn followers
- 761,073
- People associated on LinkedIn
- 24,488
- Reported office locations
- 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US
- 18 S End Road, Bengaluru, Karnataka 560004, IN
- Business categories
- Information Technology
- Digital Marketing
- Consulting
- Software
- InsurTech
- Information Services
- IT Management
- Security
- Cloud Data Services
- Other recorded names
- NTT DATA Services
- NTT DATA North America
- Specialties
- BI
- Analytics and Automation
- Cloud
- Digital
- Applications Modernization
- Infrastructure Management
- Security and Hosting
- BPO
- Financial Services and Insurance
- Healthcare
- Public Sector
- Manufacturing and Commercial Industries
- and Consulting
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Plano, Texas |
| Organization type | Public Company |
| Specialties | BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare |
| Open jobs on Jobsy | 54 |
| View page |
Req ID: 388388
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
The successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Customer Service Specialist will be a valued member of the Credit Card Contact Centre team and will report into a Team Leader.
Position: Customer Service Representative
Position Status: Full time – Work from Home
Hours of Work: Monday – Sunday, 7am-11pm EST (Rotational Shifts)
Location: Alberta, Manitoba, New Brunswick, and Nova Scotia
Rate of Pay: $19.11/Hr (English) - $21.17/Hr Bilingual (English/French)
Responsibilities:
- Manage incoming phone inquiries and requests from cardholders and financial institution partners which include, but not limited to general inquires, secure code, website support, points/rewards programs, card applications, sales, escalations, retention, activation's, balance inquiry.
- Responsible for introducing and promoting new services in a business development capacity.
- Maintaining timely problem resolution and high levels of customer satisfaction.
- Validating customer information, and requests. Identify the customer’s needs through customer contact.
- Analyze information presented by the caller to process next step according to the nature of the inquiry.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution ensuring the escalation process is followed as necessary.
- Accurately complete appropriate documentation for required transactions.
- End call by completing necessary actions to fulfill customer requests.
- Other duties as required.
Requirements:
- Excellent communication skills in English (French considered an asset).
- Previous sales experience considered an asset.
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications
- Positive attitude and demonstrated ability to get along with others.
- Professional telephone manner and literacy required.
- Minimum of 3 months Customer Service experience
- Credit/debit card processing and financial institution operations experience preferred.
- Ability to offer products and services that align with customer profile and needs.
- Align with the credit union philosophy of “people helping people” and the company’s core values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.
- Available for all required shifts, including evenings and weekends.
Working From Home Requirements:
- High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
- You must be connected via Ethernet port and not by Wi-Fi.
- Ability to download and use the Google Authenticator app.
- Must have IOS 11 or Android version 10 (or newer).
This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.
#BIND
Inclusion. Belonging.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.
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