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Posted 1 hour ago

Representative - Customer Service

@ Wesco

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Lethbridge, Alberta

On-siteFull-time2+ years experience
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SIGNALS

Overview

Wesco is hiring a full-time Representative - Customer Service to answer customer inquiries by phone, email and walk-ins, resolving routine and some complex problems. The role also processes payments for cash account customers and backs up the sales counter. The posting requires 2-4 years of relevant experience and a high school diploma, with a college diploma preferred.

Responsibilities:

  • Answer customer inquiries and complaints by phone, email and walk-in
  • Resolve routine and complex customer problems
  • Process payments for cash account customers
  • Back up the sales counter for walk-in and phone inquiries

Requirements summary:

  • High school diploma or equivalent required
  • College diploma preferred
  • 2-4 years of relevant experience
  • Strong verbal and written communication
  • Computer literate in MS Word, Excel and email

Tools & skills

MS WordMS Excel

Benefits mentioned

Health insuranceDentalVisionRetirement planPaid time off
Source and dates

Employer career site / ATS feed · oraclecloud

Employer posting date
2026-11-11
First seen by our source
2026-11-11
Source record updated
2026-11-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationHigh school (required), College diploma (preferred)
Perks mentionedGenerous paid time off, Retirement plan, Performance bonus

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required
  • Associates’ Degree (U.S.)/College Diploma (Canada) preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​ Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

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