Run Specialist (Full-Time)

*Please note the store is not opening until Spring 2027 and the role will not begin until Spring 2027.

Position Type: Permanent, hourly

Reports To: General Manager | RunAsYouAre

Schedule + Location:

• Full-Time (30-40 hours / week), weekend availability required
• On site at our flagship shop at 131 Ossington in Toronto.

Who We Are

RunAsYouAre was born from a simple vision: a world where everyone runs healthy, inspiring people worldwide to take part.

We are a retail, health and technology company that is building an ecosystem made just for runners. From expert graded footwear to run exercise programs and unique community running experiences, we strive to support runners of all experiences and backgrounds to run comfortably and healthy.

We are a team of visionaries, change makers, and relentlessly curious explorers and builders. Our crew and community are driven by our purpose to support each other to run as healthy and happy as possible.

So, let’s change the world of running together and help others discover the runner in themselves. RunAsYouAre is seeking a Full-Time Run Specialist to join the team at our flagship store on Ossington and that could be you!

The Role

As a Run Specialist at RunAsYouAre, you’ll be the heartbeat of our in-store experience, creating a welcoming and inclusive space for runners of all backgrounds. Whether helping customers find the perfect pair of shoes, sharing your product knowledge, or building connections within the running community, your goal is to make every interaction meaningful.

With a passion for running and a natural ability to connect with people, you’ll guide customers through product selections, ensuring they leave feeling confident and excited about their gear. You'll also support store operations, process transactions, and contribute to merchandising, order fulfillment, and community events.

If you thrive in a dynamic retail environment, love sharing your expertise, and enjoy working with a team that’s passionate about running, we’d love to meet you.

Key Responsibilities

Customer Excellence, Support + Retail Sales (50%)

• Create a welcoming, relaxed and inclusive experience for all customers and runners of all types and abilities
• Help customers with product decisions by listening to their needs, answering their questions and providing relevant recommendations
• Collectively work with your fellow team members to achieve in-store sales targets
• Promote and highlight featured campaigns and products
• Offer an expert level shoe fitting experience, utilizing systems exclusive to RunAsYouAre and our health company RunReady
• Provide exceptional experiences for our customers through all our communication and sales channels, including in store, over the phone, through email and chat.

Product Knowledge (30%)

• Be open, curious and educated on emerging technologies and our product offerings and how they enhance the customer experience
• Stay up to date on current RunAsYouAre products, services and events and effectively communicate this information in a way that’s engaging for our community

Store Operations (15%)

• Accurately utilize our Point of Sale system and cash handling processes to accept payments, track orders and inventory details and manage customer accounts
• Execute customer transactions including sales, returns, exchanges, and warranty inquiries upholding all RunAsYouAre standards
• Maintain our store with tasks including merchandising, restocking, cleaning, etc.
• Fulfill and manage online orders, in store pick ups and associated inventory processes

Community Building (5%)

• Be an active participant in our community by attending community runs and events
• Participate in and assist with RunAsYouAre & Flight Crew Run Club events and clinics, typically held before or after shop hours
• Be an ambassador for RunAsYouAre and running no matter where in the world you are training and racing

Who You Are

• A runner at heart - you are passionate about running, and want to share your knowledge and experience with others to expand our running community. You're interested and excited about running gear, running trends and learning about new running technology.
• A connector - you love meeting new people and naturally create warm, welcoming environments for guests of all backgrounds.
• Authentic sales advocate – You are passionate about connecting guests with the right products and services to support their running journey and are comfortable having sales conversations that promote suitable products with purpose and authenticity
• A team player - you love being part of a dynamic and collaborative team
• Fun and professional - you know how to get things done and have fun along the way.
• A strong communicator - you work collaboratively with our multifaceted and dynamic team, and you communicate effectively and warmly with our customers and community
• Passion for excellence and continuous improvement - you are always looking for opportunities and feedback on how you can grow and improve
• Organized - you help us keep our store, operations and communications organized and tidy.
• Reliable - you can be counted on to show up on time, and our small, nimble team knows you are somebody they can count on to get your work done.

Position Requirements

• You enjoy running and want to spend time actively building our running community
• 1+ years of experience in a customer service or retail role
• Sales experience or a natural inclination toward promoting products and comfort in an authentic sales environment
• Experience in running speciality, or outdoor retail is an asset
• Schedule + Availability - you have the availability that meets our team's needs. At this time, we are looking for individuals who have weekend availability and can also pick up some shifts during the week.
• Legally able to work in Canada.

Compensation + Benefits

• Hourly rate starting at $19.00 / hour
• Bonus opportunities
• 40% Staff Discount on all regularly priced products
• Access to brand Pro Deals and community partner discounts
• Personal growth and opportunity within your community

Interested in being part of the evolution of run retail? There is potential for growth in this role for the right candidate. Please send us your application and tell us why you'd love to join our team.