Posted 18 days ago
Sales Advisor Key Holder
@ Maison Birks
Pointe-Claire, Quebec
Overview
Maison Birks is hiring a Key Holder/Sales Advisor for its Fairview, Pointe-Claire store to drive sales, deliver luxury customer service and support store leadership. The role includes opening and closing the store, managing cash and inventory procedures, and leading the sales floor in the absence of management. Proficient English is required for regular communication with managers and employees outside Quebec.
Responsibilities:
- Deliver outstanding customer service and build lasting client relationships
- Support sales and performance goals
- Assist with opening and closing procedures
- Coach and motivate team members on the sales floor
- Support inventory, cash handling and loss prevention
Requirements summary:
- 2+ years of retail experience, preferably luxury or jewelry
- Consistently meets or exceeds sales targets and KPIs
- Strong leadership, able to lead in management's absence
- Excellent communication and interpersonal skills
- Proficient English level
- Strong organizational skills and attention to detail
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Maison Birks
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada’s leading luxury timepiece and fine jewellery group since 1879, rooted in heritage and craftsmanship.
Full company description
Birks Group Inc. is a leading Canadian luxury group, recognized for its expertise in fine jewellery, timepieces, and curated luxury experiences. Established in Montreal in 1879 by silversmith Henry Birks, the company has built an enduring legacy rooted in craftsmanship, design excellence, and trust. With a national presence across Canada, Birks Group operates proprietary brands, mono-brand boutiques for some of the world’s most prestigious luxury Maisons, and multi-brand destinations that reflect a distinct point of view on luxury. Beyond retail, the Group acts as a brand partner and curator, shaping how luxury is experienced, discovered, and celebrated by Canadians, both in store and online. Birks is one of the few Canadian companies to have held a royal warrant, underscoring a long-standing reputation for exceptional quality and design. The Group has also earned international recognition for jewellery innovation and has played a pioneering role in advancing ethical and responsible practices, including the introduction of Canadian-mined diamonds. Guided by a commitment to excellence, integrity, and long-term impact, Birks Group continues to evolve the luxury landscape in Canada, honouring its heritage while leading with purpose, innovation, and enduring value.
- LinkedIn followers
- 19,350
- People associated on LinkedIn
- 352
- Reported office locations
- 2020 boulevard Robert-Bourassa, suite 200, Montreal, Quebec H3A 2A5, CA
- Business categories
- E-Commerce
- Jewelry
- Retail
- Other recorded names
- Maison Birks
- Specialties
- Luxury Jewelry
- Profile identifies a recruitment agency
- No
- Reported total investment
- 42,500,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Birks Group Inc. is a leading Canadian luxury group, recognized for its expertise in fine jewellery, timepieces, and curated luxury experiences. Established in Montreal in 1879 by silversmith Henry Birks, the company has built an enduring legacy rooted in craftsmanship, design excellence, and trust. With a national presence across Canada, Birks Group operates proprietary brands, mono-brand boutiques for some of the…
| Field | Value |
|---|---|
| Industry | Retail Luxury Goods and Jewelry |
| Company size | 201-500 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Public Company |
| Year founded | 1879 |
| Specialties | Luxury Jewelry |
| Open jobs on Jobsy | 15 |
| View page |
Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.
As a Key Holder/Sales Advisor at our Fairview, Pointe-Claire store, you will support the store leadership team in driving sales, delivering exceptional customer service, and maintaining operational excellence. Acting as a leader on the sales floor, you will help motivate the team, oversee daily store operations, and ensure a luxury shopping experience for every client. Key Holders are responsible for opening and closing the store, managing cash and inventory procedures, and serving as a trusted resource for both clients and team members.
Key Responsibilities:
- Deliver outstanding customer service and build lasting client relationships
- Support the achievement of sales and performance goals
- Assist with opening and closing procedures
- Help coach and motivate team members on the sales floor
- Ensure store presentation standards are maintained
- Support inventory management, cash handling, and loss prevention initiatives
- Act as a leader in the absence of store management
- Achieve or exceed sales targets continuously
This role is ideal for a customer-focused retail professional with leadership experience and a passion for luxury retail.
Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.
Our ideal candidate has…
- Has 2+ years of retail experience, preferably in luxury, jewelry, fashion, watches, or a premium customer service environment.
- Consistently achieves or exceeds individual sales targets and KPIs.
- Demonstrates strong leadership skills and can confidently lead the team in the absence of management.
- Is passionate about delivering an exceptional client experience and building long-term client relationships.
- Possesses excellent communication and interpersonal skills.
- Is proactive, self-motivated, and results-driven.
- Thrives in a fast-paced retail environment and can effectively prioritize tasks.
- Has strong organizational skills and attention to detail.
- Is comfortable opening and closing procedures, cash handling, and inventory management.
Our promise of delight
In return for your commitment to excellence, we offer…
- Various paid time off programs
- Tele-medicine
- Employee Assistance Program
- Birks University: Accessibility to a variety of trainings
- Employee Discount Program
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
Come join us at Birks, and let your true self, shine!
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