Sales Associate

Location: Willowbrook Mall, Langley, BC

Reports to: Store Manager/Assistant Store Manager

Workplace Type: On-site
Job Type: Part-Time, Full-Time, Permanent

Wage: $18.25

The Team

Founded in 1981, JD Sports has grown from a single store in the UK into a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, with a growing presence across Canada. At JD Sports Canada, our teams are united by a shared passion for sport, music, fashion, and the culture that connects them.

We’re committed to building diverse, inclusive, and high-performing teams who bring energy, individuality, and a genuine passion for our brands to everything they do. Our people are at the heart of the JD experience, from delivering exceptional customer service to creating premium store environments that bring the world’s most authentic brands to life.

Role Overview

We are seeking a high-energy, performance-driven Retail Sales Associate to join our team in a fast-paced lifestyle and sports-inspired retail environment. This role is accountable for delivering best-in-class customer service on the sales floor while also executing high standards of stockroom and operational discipline behind the scenes. You will be expected to drive sales, protect stock integrity, and contribute to a high-performance store culture where execution and customer experience go hand in hand.

Key Responsibilities

Sales & Customer Experience (Front of House)

• Deliver outstanding customer service through active engagement, product knowledge, and styling support
• Consistently drive sales and conversion through strong selling behaviours and add-on selling techniques
• Build repeat customer relationships through excellent service and product confidence
• Support achievement of daily, weekly, and monthly sales targets
• Ensure the sales floor is fully stocked, well presented, and aligned to brand visual standards
• Handle transactions accurately and efficiently using POS systems
• Resolve customer queries quickly and professionally, escalating when required

Stockroom & Operational Excellence (Back of House)

• Receive, unpack, and process inbound stock with speed and accuracy
• Maintain strict stockroom organisation to ensure fast and efficient product flow to the sales floor
• Complete replenishment in line with store sell-through and commercial priorities
• Support inventory integrity through cycle counts, audits, and discrepancy resolution
• Execute markdowns, price changes, promotions, and floor transitions accurately and on time
• Adhere to all loss prevention procedures and support shrink reduction initiatives
• Maintain health, safety, and housekeeping standards in all back-of-house areas

Performance Expectations

• Consistently meet or exceed individual and store sales targets
• Maintain high standards of stock accuracy and replenishment efficiency
• Demonstrate strong product knowledge across all key categories
• Execute operational tasks within set deadlines with minimal error rates
• Contribute to a high-energy, team-first store culture focused on results

What You Bring

• Strong work ethic with a performance and results-driven mindset
• Passion for sports fashion, footwear, and lifestyle retail
• Ability to work at pace in a high-volume environment
• Strong communication and teamwork skills
• Detail-oriented with strong organizational discipline
• Flexible availability including evenings, weekends, and peak trade periods
• Previous retail experience is an asset, but attitude and execution are critical

What We Offer

• Competitive hourly pay
• Staff discount across product ranges
• Performance-driven culture with growth opportunities
• Training and development in both sales and operations
• Opportunity to progress within a fast-growing retail environment

• Extended health, dental, vision, professional services (RMT, Chiropractor, Physiotherapist, etc.) coverage (For Full-Time employees)

Our Values

• Entrepreneurial
• Competitive
• Responsibility
• Integrity

We believe in extending our entrepreneurial and competitive spirit beyond financial performance to making the world around us a better place. We always strive to do the right thing for our colleagues, our customers, and our communities.

Equal Opportunity

At JD Sports Canada, we believe our strength comes from the diversity of our people, perspectives, and experiences. We are committed to creating an inclusive, equitable, and accessible workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we welcome applications from all qualified candidates and are committed to ensuring a fair and inclusive recruitment process. If you require an accommodation at any stage of the hiring process, please let us know—we are happy to work with you to ensure you have the support you need to participate fully.