Sales - Business Development Manager

We Bring Food to Your Family’s Table

Erb Group is one of North America’s largest privately owned refrigerated transportation providers. Erb Group specializes in the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as a Best Fleets to Drive For recipient for several years, a Top Fleet Employer, and continue to be a safety industry leader.

SUMMARY

The Business Development Manager is responsible for identifying new freight opportunities, developing strategic business relationships, and supporting the growth and retention of existing customer accounts.

In addition to driving business development initiatives, this position oversees the Inside Sales team, providing leadership, guidance, and support to achieve quarterly and annual sales targets. The Business Development Manager works closely with the Director of Sales to develop and execute effective sales strategies, manage selling costs, and achieve established profitability objectives.

PRIMARY RESPONSIBILITIES

• Build and maintain strong relationships with existing customers while identifying new sales leads and business opportunities.
• Drive new business growth by developing strategic customer relationships, identifying market opportunities, and monitoring competitor activity.
• Assist customers in resolving service-related concerns, including credit, documentation, and operational issues.
• Collaborate with the Director of Sales to implement sales policies, strategies, and programs that support organizational objectives.
• Oversee the activities and performance of Inside Sales Representatives, including recruitment, training, performance management, and recommendations regarding promotions or terminations.
• Work closely with the Pricing Department to secure new rate agreements and negotiate regular rate increases.
• Collaborate with sales channels to promote company services, identify new business opportunities, increase market share, and achieve financial targets.
• Analyze sales performance, market trends, and business results to measure progress against corporate objectives.
• Develop, manage, and grow customer accounts and strategic partnerships to achieve established profit and volume goals.
• Build and strengthen relationships with key retail, wholesale, grocery, and foodservice partners.
• Support the Director of Sales with special projects and business initiatives.
• Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

• Relevant postsecondary education is required.
• Six years of experience in the transportation industry, preferably in a management capacity.
• Excellent organizational, communication, and computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and web-based applications.
• Proven ability to develop and maintain strong professional relationships with internal departments, business partners, and customers.
• Demonstrated knowledge of marketing and advertising principles and practices.
• Working knowledge of accounting and financial practices.
• Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
• Strong attention to detail.
• A professional, responsive, and positive work attitude is essential.

WORKING CONDITIONS

• Full-time, salaried position based on a 45-hour workweek.
• Regular schedule is Monday to Friday, 8:00 AM to 5:00 PM.
• Some travel may be required.
• Manual dexterity required to operate a desktop computer and related equipment.
• Overtime may be required based on business needs.

Your Cool Work Perks
Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

• Company-paid health insurance plans (health, prescription, dental, and vision)
• Company-paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1,600 in massage therapy benefits
• TFSA and RRSP savings plans with company matching contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and GoodLife Fitness
• Educational assistance of up to 50%, with specific training required by Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How to Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us at 1-800-461-5299 or [email protected].

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value-driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact [email protected] or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

Please note that this Erb Group job posting is intended to provide an overview of the position, including key responsibilities and qualifications, and does not represent a comprehensive job description.

We thank all those who apply. Only those selected for further consideration will be contacted.