Sales Coordinator

Are you looking for an exciting career opportunity in Hospitality? Join one of Canada’s most successful companies that strives to take your talent to the next level. With 19 hotels currently owned and managed by Easton’s Group of Hotels and 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. We strive to provide our valued employees with great benefits, perks, training, and growth opportunities.

Join Residence Inn Toronto Downtown Entertainment District, part of the globally recognized Marriott family, and grow your career in hospitality.

Located in the heart of Toronto’s vibrant Entertainment District, our 256-suite hotel offers spacious accommodations with full kitchens and is steps away from iconic attractions like the CN Tower, Rogers Centre, and Ripley’s Aquarium.

We are committed to investing in our team members through competitive perks, comprehensive benefits, ongoing training, and clear career growth opportunities within Marriott’s global network. If you’re passionate about hospitality, take pride in delivering exceptional guest experiences, and want to grow your career with a company that values people first, this is your opportunity to shine.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

Come build your future with us and be part of a dynamic, welcoming team in one of Toronto’s most exciting neighbourhoods.

What we offer

• Employee Social Events
• Hotel Discounts at any Marriott property
• Health, Vision, and Dental Coverage

What will you be doing:

Job overview

Performs general clerical and administrative duties to fulfill the needs of the Sales Department.

Duties and Responsibilities

• Handle all administrative functions of the Hotel sales and catering office. (i.e., contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, completing departmental monthly reports V.I.P. form preparation, showroom coordination, distribution of agreements, managing office supplies, introduction, and regret letter preparation, etc.)
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow up with clients and maintain accurate and updated information.
• Resolve requests and/or complaints to the satisfaction of the guest; inform the supervisor of major problems, complaints, disturbances, or dissatisfied clients. Investigate and respond to crew issues daily.
• Key Delphi operator-assist with reporting, updates merge agreements in Delphi, entering turned down business into Delphi.
• Prepare site - information sheet for NETMA, showrooms, and signs.
• Prepare sales kits and maintain collateral supplies.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Handle walk-in inquiries, Direct sales inquiries to the appropriate sales manager.
• Maintain and co-ordinate sales programs and procedures (i.e., create flyers/fact sheets, a company of the month, Wholesale stopover, sports, tour, creative packages, Cookie grams, creative sites, sales kits, creative closet, and outside catering)
• Co-ordinate travels reservations and expense reports for the sales managers
• Create and distribute Sales and Catering duty calendar monthly.
• Identify and qualify prospective businesses from both existing and potential client bases for the sales manager to close.
• Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
• Assist Sales managers in organizing FAMs and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow up to ensure set-up requirements meet client needs.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, etc.)

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent plus 1-year experience in a sales office or related field. Some College preferred. Must speak fluent English.
• Strong oral and written communication skills
• Friendly and hospitality-focused
• Attention to detail.
• Planning and organizational abilities
• Computer Skills
• Ability to work under pressure in a fast-paced, stressful environment.
• This job requires the ability to perform the following:
• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC skills Carrying or lifting items weighing up to 25 pounds.
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and computer equipment
• Other:
• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Planning and organizational skills.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.