Sales Manager

OUR TEAM

At Harbour City Kitchens we proudly cultivate an environment that is built on integrity, reliability, responsiveness, and innovation so that each of our team members can flourish. This means that we are dedicated to building a diverse workforce, where employees feel a sense of belonging, and are valued for their contributions and perspectives.

OUR COMPANY

Family-owned and operated, we’ve been one of Vancouver Island’s leading cabinetry manufacturers for over 35 years. From our breathtaking showroom and in-house expert design team to our cutting edge robotics - we offer our customers an incredible full-service experience and deliver remarkable quality kitchen cabinetry that satisfies and delights.

JOB OVERVIEW

The Sales Manager leads the Harbour City Kitchens sales team and is accountable for a consistent, professional customer experience from first inquiry through project completion.

The role covers HCK's direct sales to homeowners, builders, and designers, which the company is growing. The Sales Manager is responsible for building the processes, tools and team habits that let salespeople perform at a higher volume without losing margin or customer trust.

This role is process-led. The Sales Manager will work closely with Operations, Drafting, Production, Service and Finance to simplify how we quote, hand off and communicate, and to remove the delays and errors that frustrate customers and salespeople. They will balance sales growth with profitability, operational capacity, and long-term relationships.

RESPONSIBILITIES

Sales Leadership

• Lead, coach and support the sales team to meet individual and company sales goals.
• Own the full sales cycle from inquiry to handoff to completion.
• Hold regular sales meetings and one-on-ones with direct reports.
• Monitor pipeline, quote volume, conversion, pricing, discounting and margin.
• Build the annual sales budget and track KPIs against it.
• Onboard, train and develop salespeople.
• Guide the team on complex quotes, negotiations, and customer situations.
• Make sure pricing, discounting and documentation rules are followed consistently, and that HCK's core values show up in how we sell.
• Attend industry events and build long-term relationships with customers.

Direct Sales Growth

• Build and run the direct channel sales process.
• Work with Operations so sales commitments match production capacity.

Customer Experience and Process Improvement

• Create consistent customer experiences across the sales process.
• Develop and improve sales processes, templates, and workflows.
• Find and fix communication and handoff gaps between Sales, Drafting, Service and Operations.
• Make sure customers get timely, accurate, and proactive communication.
• Act as the escalation point for customer concerns.
• Introduce practical tools, technology, and automation that improve efficiency and service.

Marketing and Showroom

• Marketing and showroom direction is set by the COO. The Sales Manager runs the day-to-day.
• Manage the social media coordinator and receptionist.
• Keep the showroom clean, current and professional: displays, samples, signage and customer materials.
• Make sure marketing activity supports sales objectives and keeps the brand consistent.
• Bring showroom and marketing issues and ideas to the COO.

Cross-Department Coordination

• Act as the link between Sales, Drafting, Marketing, Operations, Service and Finance.
• Make sure customer commitments are documented and communicated internally.
• Work with leadership on sales growth and continuous improvement.
• Track market trends, competitor activity, and developments in cabinetry and construction.

Qualifications

• Minimum 5 years of sales management experience.
• Experience leading, coaching, and developing employees.
• Strong communication, organization, and customer service skills.
• Strong business sense, including pricing, margins and sales performance.
• Comfortable introducing new processes and improving existing workflows.
• Confident working with customers and handling escalated concerns.
• Works well across departments.
• Technical, cabinetry, kitchen and bath, construction or building materials experience is an asset.
• The ability to read architectural drawings and plans is an asset.
• Working knowledge of Microsoft 365 and CRM or sales management systems.

Compensation

• Base salary of $100,000 to $130,000 per year, depending on experience, plus performance-based incentive of up to $50,000 per year.
• Full medical with 80% coverage for dental
• RRSP/DPSP matching program through Manulife
• Beautiful working environment
• Opportunities for growth and development
• Gourmet coffee and tea bar
• Team events including summer BBQs and Holiday parties

What success looks like

Success in the first 12 months means:

• Customers get consistent, responsive, and professional experience.
• Salespeople have clear processes, expectations, and tools.
• Opportunities are managed from inquiry through handoff without dropping details.
• Communication between Sales and other departments is measurably better.
• Recurring customer issues are found early and fixed at the source.
• Revenue targets are met without margin erosion.

Please apply with a cover letter and resume via indeed.

- No phone calls or drop-ins

** This job description is a general overview of the role and is not an exhaustive list of duties. Employees are expected to carry out other job-related duties as directed by their manager. Job requirements may be adjusted to accommodate individuals with disabilities where possible.

** We will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. Thank you for your desire to join our team. We look forward to hearing from you!

Our core values are Ownership Mentality, Innovation in Action and Team Player

Job Types: Full-time, Permanent

Pay: $100,000.00-$130,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• CRM software: 2 years (required)
• Customer service: 5 years (required)
• Business intelligence: 5 years (required)
• Communication skills: 5 years (required)
• Sales: 5 years (required)
• Construction/Cabinetry: 1 year (preferred)

Location:

• Saanichton, BC (required)

Work Location: In person