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Sales Manager

@ Michaels of Canada, ULC.

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Orillia, Ontario

Full-time3+ years experience
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SIGNALS

Overview

Michaels of Canada, ULC is hiring a Sales Manager for its Orillia, ON store to lead the selling culture, front-end and service operations, and customer experience. The role oversees POS and self-checkout, loyalty enrolment, BOPIS and same-day delivery, team coaching and asset protection, and includes manager-on-duty coverage. The posting requires 3+ years of retail leadership experience, shifts that include nights, weekends and early mornings, and pay of $18.60 to $22.90 per hour.

Responsibilities:

  • Lead store sales and service operations as manager on duty
  • Coach and develop team members across departments
  • Oversee POS, self-checkout, BOPIS and same-day delivery
  • Run balloons, birthday, Knit & Sew and custom framing programs
  • Enrol customers in the Loyalty Rewards Program and reduce shrink

Requirements summary:

  • 3+ years retail leadership experience
  • Ability to stand for long periods and move throughout the store
  • Ability to lift, carry and push up to 25-50 pounds
  • Comfortable working nights, weekends and early mornings
  • Ability to work in a fast-paced, customer-facing environment

Tools & skills

POS systemself-checkout

Benefits mentioned

Health insuranceDentalVisionPaid time offTuition supportEmployee discount
Source and dates

Employer career site / ATS feed · workday

Employer posting date
2026-09-26
First seen by our source
2026-10-08
Source record updated
2026-10-29

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentRetail
Experience3+ years
Management experience3+ years
Manages peopleYes
Hours per week40 (estimated)
Scheduleday, evening, weekends
Travelair: none · ground: none
Work settingStore
PositionSitting and standing
Physical demandsphysical moderate · lift 50 lb · computer moderate
Perks mentionedGenerous paid time off, Tuition support, Employee discount

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Michaels of Canada, ULC.

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FieldValue
Open jobs on Jobsy243
Job description
Store - ORILLIA, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
  • Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
  • Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
  • Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
  • Oversee Balloons business, birthday party operations, and other in-store programs and events
  • Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
  • Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
  • Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
  • Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
  • Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
  • Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
  • Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

  • 3+ years retail leadership experience

Work Environment

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
  • Ability to climb ladders or step stools to stock and retrieve products.
  • Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
  • Ability to work in a fast-paced environment with frequent customer interactions.
  • Work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.

Total Base Pay Range for this Position:

$18.60 - $22.90

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.


At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.


Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.


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