Posted 6 months ago
Salesforce Solution Architect, Service Cloud Voice
@ NeuraFlash, Part of Accenture
Alberta
Overview
NeuraFlash, Part of Accenture is hiring a Salesforce Solution Architect for its Service Cloud Voice practice. The role designs and launches contact center solutions for customers, including business process reviews, Service Cloud Voice and Amazon Connect configuration, and customer training.
Responsibilities:
- Facilitate business process reviews and translate requirements into contact center design
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and delivery teams
- Deliver customer end user training and documentation
- Lead vision and strategy discussions with contact center leadership
Requirements summary:
- 3-5+ years hands-on project experience
- 3+ years Salesforce development or configuration experience
- Understanding of customer service and contact center operations
- Experience building Lightning Experience, Visual Flows and Process Builders
- Client-facing experience in discovery, design and solution delivery
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-05-11
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 3+ years |
| Travel | air: moderate |
| Work setting | Home, Client sites, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
NeuraFlash, Part of Accenture
Saved company profile
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Full company description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
- LinkedIn followers
- 14,517,504
- People associated on LinkedIn
- 671,740
- Reported office locations
- Grand Canal Harbour, Dublin 2, IE
- 415 Mission Street, Floor 31-34, San Francisco, California 94105, US
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- 1 Grand Canal Square, Grand Canal Quay, Dublin, Dublin D02 P820, IE
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- 323 Congress Avenue, Austin, Texas 78701, US
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- EDSA cor. Pioneer Street, Robinsons Cybergate Towers 1, 2 And 3, Mandaluyong, Metro Manila 1554, PH
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- Level 11, UOA Corporate Tower, Avenue 10, Bangsar South City, Kuala Lumpur, Kuala Lumpur 59200, MY
- Suite 2.09(A), Block E, Level 1, Kelana Parkview Tower, No. 1 Jalan SS 6/2, Kelana Jaya, Petaling Jaya, Selangor 47301, MY
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- Solheimsgaten 11, Bergen, 5020, NO
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- 225 6th Avenue SW, Brookfield Place Suite 1020, Calgary, Alberta T2P 1N2, CA
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- Level 30, 10 Eagle Street, Brisbane, Queensland 4000, AU
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- Level 5/161 Collins Street, Melbourne, Victoria 3000, AU
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- Al Khobar Gate Tower, 4th Floor, King Abdulaziz Road Bandriah District Khobar, Andriah District, Al Khobar, 31952, SA
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- Av. Andromeda, 2.000 - Bloco 11, Térreo, Alphaville, Barueri, São Paulo 06473-900, BR
- Suites 2/F, 3/F&41/F 4103-10 One Island East, Taikoo Place, 18 Westlands Road, Quarry Bay, Hong Kong, Hong Kong, HK
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- Business categories
- Business Information Systems
- Service Industry
- Sustainability
- Consulting
- Data Management
- Software
- Infrastructure
- Enterprise Software
- Public Safety
- Management Consulting
- Supply Chain Management
- Cloud Computing
- Advertising
- Outsourcing
- Manufacturing
- Construction
- Information Technology
- Cyber Security
- Content
- Non Profit
- Information Services
- Marketing
- Financial Services
- Analytics
- Artificial Intelligence (AI)
- Other recorded names
- Accenture Infrastructure & Capital Projects, LLC
- Accenture
- Accenture Infrastructure and Capital Projects, LLC
- Specialties
- Management Consulting
- Systems Integration and Technology
- Business Process Outsourcing
- and Application and Infrastructure Outsourcing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 6,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 10,001+ employees |
| Headquarters | Dublin 2 |
| Organization type | Public Company |
| Specialties | Management ConsultingSystems Integration and TechnologyBusiness Process Outsourcingand Application and Infrastructure Outsourcing |
| Open jobs on Jobsy | 23 |
| View page |
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!
YOU'LL HAVE THE OPPORTUNITY TO:
- Facilitate business process reviews to identify customer requirements and processes
- Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Oversee and be accountable for the successful completion of all aspects of assigned projects
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership and management
- Architect and build best-in-class implementations of Service Cloud
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Understand and leverage Salesforce Platform to implement scalable solutions
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of contact center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact center operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
PREFERRED SKILLS:
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
NICE TO HAVES:
- Contact Center architecture knowledge
- Working knowledge of voip communication protocols like SIP, WebRTC
- Experience building contact centers based on Amazon Connect Contact Center solution
- Experience with Workforce Management solutions
- Experience working with outbound dialers, campaign management
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
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