Scheduling and Booking Clerk

Position: Scheduling and Booking Clerk

Division: Transportation and Construction

Department: Saskatoon Transit

Term: 1 Temporary Part Time position available for up to 12 months.

Closing Date: 11/06/2026

Labour Group: ATU 615

Posting: 5818

This position is a ATU 615 position and will be filled in accordance with the Collective Bargaining Agreement. Should it not be filled in accordance with the Collective Bargaining Agreement, external candidates will be considered.

Job Summary

Under the supervision of the Access Transit Supervisor, this position performs a wide range of functions related to the efficient delivery of special needs transportation services.

Duties & Responsibilities

• Receives booking requests via telephone, email, webmail, and fax.
• Schedules, cancels, and modifies customer requests to achieve efficient and effective trips
• Communicate live changes to manifests to drivers using on board technology or two way radio
• Manages the use of third party transportation providers as required
• Communicates with customers, drivers, other transit team members, and health care professionals.
• Optimize trip schedules to ensure the most efficient use of resources on a day to day basis.
• Maintains customer files by entering and revising data as required.
• Provides accurate policy and procedure information as required.
• Provides emergency coordination in case of an accident or other road incident.
• Maintains accurate trip information and ensures performance indicators are captured.
• Assists with the training and orientation of new staff.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education with three years progressively responsible experience in radio operations, scheduling and dispatch within the transportation delivery service, telephone service, customer service and working with people with disabilities.

OR

Weekly Hours: 40

Salary Range: $29.40 to $33.53 CAD per hour (2026 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email [email protected].

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City