Posted last month
Scheduling Coordinator
@ S.R.T. MedStaff
Toronto, Ontario
Overview
S.R.T. MedStaff is hiring a full-time Scheduling Coordinator in downtown Toronto to schedule personal support workers for patients and track patient satisfaction. The role manages high call volume and coordinates care with families, agency supervisors and clients. The posting states a starting salary of $50,000 annually, commensurate with experience, plus benefits including an RSP matching program.
Pay:
From $50,000 a year
Responsibilities:
- Schedule PSWs for patients by area, availability, skill set and language
- Manage high volume of incoming calls about service requests and changes
- Manage patient feedback calls
- Forward patient issues to managers or supervisors
- Liaise with agency supervisors and staff
Requirements summary:
- Previous customer service or call centre experience
- Strong verbal and written communication
- Experience as a scheduling or client care coordinator
- Organizational and problem-solving skills
- Proficiency with MS Office required
- University degree or post-secondary preferred
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-04
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
S.R.T. MedStaff
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Join a team, not an agency.
Full company description
Since 1981, S.R.T. MedStaff has been a trusted leader in the health care community providing a comprehensive range of nursing and personal care services. We have built a reputation for excellence in quality of care and delivery of service. S.R.T. MedStaff is fully accredited with exemplary status by Accreditation Canada. Our people are in high demand. Hospitals know they can trust S.R.T. MedStaff to provide an exceptional level of care and personal attention. These same trusted professionals are also available to care for your loved ones in the comfort and privacy of their own homes or during their stay in a health care facility. Our commitment to our clients is reflected in our people. They have made S.R.T. MedStaff the first choice of families for their loved ones and the first choice of hospitals for their staffing needs. For more than a decade, S.R.T. Med-Staff has been ranked #1 by nurses in Toronto (Summit Strategy Group) in every category: #1 for best overall agency #1 for having the best quality health care professionals #1 for having the best specialty nurses
- LinkedIn followers
- 7,935
- People associated on LinkedIn
- 250
- Reported office locations
- 2 Bloor St West, 28th Floor, Toronto, Ontario M4W3E2, CA
- Business categories
- Service Industry
- Health Care
- Medical
- Home Health Care
- Nursing and Residential Care
- Other recorded names
- S.R.T. MedStaff
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1981, S.R.T. MedStaff has been a trusted leader in the health care community providing a comprehensive range of nursing and personal care services. We have built a reputation for excellence in quality of care and delivery of service. S.R.T. MedStaff is fully accredited with exemplary status by Accreditation Canada. Our people are in high demand. Hospitals know they can trust S.R.T. MedStaff to provide an…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1981 |
| Open jobs on Jobsy | 16 |
| View page |
About S.R.T. MedStaff
S.R.T. MedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff!
Why Join S.R.T. MedStaff?
S.R.T. MedStaff provides diverse opportunities and strong career path development in a variety of professional streams, along with excellent salary and benefits such as:
- Permanent full-time position in a reputable healthcare agency
- RNAO Best Practice Spotlight Organization
- Accredited by Accreditation Canada with Exemplary Status
- Competitive salary
- Weekly direct deposit
- Benefits package
- RSP matching program
- Perkopolis member
- Employee perks
- Extensive on-the-job training and educational opportunities about patient care services
- Staff appreciation events
- Supportive team environment
Job Summary:
Reporting to the Senior Manager of Client Services, the Scheduling Coordinator plays a critical role in ensuring appropriate scheduling for patients and evaluating ongoing patient satisfaction. We are currently looking for Scheduling Coordinators to join our dynamic team in the heart of Toronto Downtown.
Compensation:
Salary starting from $50,000 annually, commensurate with experience
Responsibilities:
- In collaboration with the patient/family/caregiver help set up patient care service by scheduling PSWs according to their geographical area/availability/skill set/language, etc.
- Manage incoming requests to initiate service from referral sources and private patients.
- Manage a high volume of incoming phone calls from patients, field staff, hospital clients, OHaH, etc. regarding service requests/changes and general inquiries.
- Adjust patient schedules and share information with those in the patient’s circle of care, as needed for the delivery of service.
- Manage calls pertaining to patient feedback.
- Obtain information on patient issues/concerns and forward to a manager/supervisor as per agency protocol.
- Liaise with agency supervisors and other staff to communicate patient and/or agency information.
Qualifications:
- University degree or post-secondary education preferred.
- Previous work experience in a customer service setting and/or call center setting.
- Strong customer service and communication skills, both verbal and written.
- Experience working as a Scheduling Coordinator, Client Services Coordinator, or Client Care Coordinator.
- Effective organizational and problem-solving skills with ability to prioritize tasks.
- Ability to learn quickly and adapt in a multitasking, fast-paced, and changing environment.
- Proficiency with Information Technology including MS Office Suites is required.
- Medical terminology and a second language are considered assets.
We thank you for applying to S.R.T. MedStaff. We will review all applications. Only those applicants selected for further discussion will be contacted. S.R.T. MedStaff is committed to creating an inclusive and diverse work environment and meeting the needs of persons with disabilities. If you require any accommodation in the application process, please let us know in advance.
Texting Privacy Policy and Information:
- Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
- Message frequency will vary depending on the application process.
- Msg & data rates may apply.
- OPT out at any time by texting "Stop".
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