School Experiences Organizer (12-month Contract)

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking a School Experiences Organizer to help create welcoming, organized, and seamless experiences for school groups participating in ROM’s onsite and virtual learning programs.

Working under the supervision of the School Experiences Coordinator, you will be an important point of contact for educators and school groups before and during their ROM experience. You will welcome visiting groups, coordinate bookings and schedules, respond to inquiries, process payments, and ensure educators and students have the information and resources they need for a successful visit.

Behind the scenes, you will help keep a busy school programming operation running smoothly by maintaining accurate reservations, coordinating learning spaces and schedules, preparing program materials, and adapting quickly when plans change. This role is well suited to someone who combines exceptional customer service with strong organization, attention to detail, and enthusiasm for supporting educational experiences.

HOW YOU WILL MAKE AN IMPACT

• Welcome school and educational groups onsite and virtually, providing friendly, professional service and clear information about their programs, schedules, and ROM visit
• Coordinate group arrivals, attendance, coat and lunch arrangements, teaching staff connections, self-guided activities, and other day-of-visit logistics
• Manage program reservations using ROM’s booking systems, confirming details, updating attendance, revising bookings, and coordinating schedules and learning spaces
• Respond to educator and client inquiries by phone, email, and in person, providing accurate information and helping resolve booking, scheduling, weather, or technical issues
• Calculate and process payments, prepare invoices when required, and support daily point-of-sale reconciliation and cash-out procedures
• Adapt schedules and arrangements in real time to accommodate late arrivals, walk-up groups, program changes, and other unexpected circumstances
• Support school program administration, including preparing daily schedules, maintaining attendance and revenue information, completing data entry, and communicating logistical updates to program staff
• Prepare and coordinate the shipment of educational materials for participating schools and special programs
• Provide thoughtful and inclusive service when navigating sensitive topics or complex interactions, demonstrating empathy, cultural awareness, and respect for diverse perspectives

WHAT YOU BRING

• High school diploma (Grade 12) or an equivalent combination of education and experience
• Minimum two (2) years of administrative and customer service experience, preferably within cultural, educational, visitor-facing, or similarly service-oriented environments
• Experience with cash handling, payment processing, and point-of-sale systems
• Strong organizational and multitasking skills, with excellent attention to detail and the ability to coordinate multiple bookings, schedules, and priorities
• Excellent written and verbal communication and interpersonal skills, with a professional, welcoming, and solutions-focused approach to customer service
• Demonstrated ability to navigate sensitive conversations with empathy, cultural awareness, and respect for diverse perspectives
• Proficiency with standard workplace applications, including word processing, spreadsheets, and email, and comfort learning and using customized booking systems
• Sound judgment and problem-solving skills, with the ability to respond calmly and effectively when schedules or circumstances change
• Ability to work effectively both independently and collaboratively as part of a busy team
• French-language skills are a strong asset

WHAT WE OFFER

• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: December 2026
• OPEN DATE: October 19, 2026
• CLOSE DATE: Open until filled
• STATUS: Part-time, contract
• EMPLOYEE GROUP: OPSEU Local 543
• EXPECTED COMPENSATION: $25.14 - $28.71 per hour
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.

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