Posted 15 days ago
Security Manager - Shopping Mall
@ Paladin Security Group
Burnaby, British Columbia
Overview
Paladin Security Group is hiring a full-time Security Manager for a busy shopping centre in Burnaby, paid $77,000 to $80,000 per year on a 0700-1500 schedule. The role oversees daily security operations, incident responses, and the coaching of supervisors and guards. It requires at least 5 years of security experience with 2 in a supervisory role, and flexibility for evenings, weekends and holidays.
Pay:
$77,000–$80,000 a year
Responsibilities:
- Lead daily security operations and team
- Manage incident responses and complaints
- Coach and develop supervisors and guards
- Maintain OHS and contractual compliance
- Build client relationships through reporting
Requirements summary:
- 5+ years security experience, 2+ supervisory
- Staffing, scheduling and performance management
- Knowledge of OHS legislation
- Proficiency with Microsoft Office
- Proficiency with CCTV software such as Genetec and Avigilon
- Flexible hours including evenings, weekends and holidays
Tools & skills
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Licences & certifications | First Aid/CPR |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
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Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
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- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
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- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 372 |
| View page |
Position Overview
Title: Security Manager - Shopping Mall
Employment Type: Full-Time
Pay Rate: $77,000.00 - $80,000.00 / year
Schedule: 0700-1500
Site Overview
This high-profile position operates at one of Burnaby's largest and busiest shopping centres. It is an active retail hub that combines daily community engagement, high foot traffic, and a focus on safety and customer service.
What You'll Be Doing
As Security Manager, you will oversee day-to-day security operations and lead our team to maintain a safe and welcoming environment. Your responsibilities include:
Leading daily security operations to ensure all team members follow company policies, safety standards, and operational guidelines.
Managing incident responses by reviewing investigations, resolving complaints, and taking appropriate corrective action.
Coaching, mentoring, and developing supervisors and guards to promote accountability, professionalism, and outstanding customer service.
Maintaining compliance with Occupational Health and Safety regulations, contractual requirements, and service level agreements.
Building strong client relationships through regular communication, detailed reporting, site inspections, and proactive problem-solving.
Must Haves
At least 5 years of security experience, including a minimum of 2 years in a supervisory or leadership role.
Proven experience managing staffing, scheduling, performance evaluations, and team development.
In-depth knowledge of security operations, incident investigation, emergency response, and customer service best practices.
Working knowledge of Occupational Health and Safety legislation.
Strong leadership, communication, conflict resolution, and decision-making skills.
Demonstrated ability to build and maintain professional relationships with clients and team members.
Strong administrative and organizational skills, including experience tracking operational performance and drafting reports.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams).
Proficiency with CCTV software such as Genetec and Avigilon.
Flexibility to work varied hours when required, including evenings, weekends, and holidays, and to respond to site emergencies.
Nice-to-Haves
Valid First Aid/CPR certification.
Experience working in a retail, shopping centre, or commercial property environment.
What's In It For You?
Competitive compensation package ($77,000.00 - $80,000.00 / year).
Opportunities for career growth and promotion from within.
Work within a supportive, respectful team culture recognized as a Great Place To Work Certified™ organization.
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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