Posted yesterday
Security Operations Centre (SOCC) Dispatcher
@ Paladin Security Group
Nanaimo, British Columbia
Overview
Paladin Security Group is hiring a part-time Security Operations Centre dispatcher in Nanaimo, BC, for its 24/7 communications and dispatch hub covering Vancouver Island. The work involves handling calls, alarms and radio traffic, dispatching officers and patrols, and coordinating emergency responses.
Pay:
From $25 an hour
Responsibilities:
- Answer calls, alarms and radio traffic
- Dispatch officers, patrols and alarm responses
- Monitor lone workers and conduct safety check-ins
- Maintain dispatch logs and incident reports
- Support scheduling, shift changes and coverage requests
Requirements summary:
- Ability to multitask and prioritize under pressure
- Typing speed of 50 WPM
- Proficiency in Outlook, Word and Excel
- Excellent verbal and written communication
- Strong attention to detail and problem solving
Tools & skills
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | BC Security Worker Licence |
| Fields of study | Public Safety Communications, Criminal Justice, Emergency Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
- #600 Oxford Tower Suite, 10025 102A Ave NW, Edmonton, Alberta T5J 2Z2, CA
- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
- #400 - 401 The West Mall, Toronto, ON M9C 5J5, CA
- #1420 – 220 Portage Avenue, Winnipeg, Manitoba R3C 0A5, CA
- #100 - 124 Seymour Street, Kamloops, British Columbia V2C 2E1, CA
- #227 - 1891 Springfield Road, Kelowna, British Columbia V1Y 5V5, CA
- 190 Victoria Street, Prince George, British Columbia V2L 2J2, CA
- 420 William Street, Victoria, British Columbia V9A 3Y9, US
- #300 - 7101 5th Street SE, Calgary, Alberta T2H 2G2, CA
- 10-431 MacKenzie Boulevard, Fort McMurray, Alberta T9H 4C5, CA
- #103 - 9805 97th Street, Grande Prairie, Alberta T8V 8B9, CA
- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 347 |
| View page |
Security Operations Centre (SOCC) Dispatcher
Part-Time | Nanaimo, BC
Site Overview
The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.
Key Responsibilities
Answer and manage incoming phone calls, alarms, radio traffic, and emergency communications.
Dispatch security officers, mobile patrols, supervisors, and alarm responses in accordance with established procedures.
Monitor lone worker activities and conduct required safety check-ins.
Coordinate emergency responses, escalations, and after-hours operational support.
Maintain accurate dispatch logs, incident reports, and operational records.
Support scheduling activities, shift changes, call-outs, and coverage requests.
Communicate professionally with clients, security personnel, management teams, and emergency services.
Perform additional operational, administrative, and coordination duties as required to support the effective operation of the Security Operations Centre.
What We're Looking For
Proven ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, dynamic environment.
Ability to remain calm, professional, and solutions-focused while working under pressure and responding to urgent situations.
Minimum typing speed of 50 WPM.
Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving abilities.
Nice to Have
Valid BC Security Worker Licence.
Previous experience in dispatch, security operations, alarm monitoring, call centre operations, or customer service.
Education or training in Public Safety Communications, Criminal Justice, Emergency Management, or a related field.
Experience with TrackTik or similar workforce management software.
Why Join Paladin?
Great Place to Work Certified™ company.
Career advancement opportunities and promotion from within.
Supportive team environment and ongoing professional development.
An opportunity to play a key role in keeping our people, clients, and communities safe.
Location: Nanaimo, BC
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
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