Posted 4 days ago
Senior Adjudicator
@ WorkSafeBC
Kelowna, British Columbia
Overview
WorkSafeBC is hiring a Senior Adjudicator to make fair decisions on complex workers' compensation claims, including mental health, occupational disease and soft-tissue disorder claims. The role involves supporting injured workers and employers, explaining decisions, health care and benefits. It is a full-time, unionized, hybrid position based in Kelowna, with a primarily in-office model.
Responsibilities:
- Adjudicate complex and specialized claims
- Cover mental health, occupational disease and soft-tissue disorders
- Support and educate injured workers and employers
- Explain decisions, health care and compensation benefits
- Build compassionate, professional client relationships
Requirements summary:
- Experience in adjudication or claims work
- Ability to handle complex, specialized claims
- Strong customer service skills
- Clear communication with clients
Tools & skills
Source and dates
Source type not verified · worksafebc
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
WorkSafeBC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 22 |
Are you interested in taking the next step in your career path in adjudication? We have opportunities for Senior Adjudicators – vital roles that provide quality adjudication to support injured workers and employers. The Senior Adjudicator role encompasses a variety of complex and specialized adjudication areas including mental health, occupational disease, activity-related soft-tissue disorders, and secondary adjudication.
You’ll work in a client-centric environment, adjudicating complex claims, supporting and educating clients, and addressing questions regarding the claims process, decisions, health care and compensation benefits, and related matters. You’ll provide exemplary customer service by establishing compassionate and professional working relationships with injured workers and their employers.
How you’ll make a difference: You’ll make important and fair decisions when people get injured at work.
Where you’ll work
We serve the workers and employers across B.C., and we do best when we're together. It's how we collaborate, learn from one another, and develop our people.
This role is currently designated as having a hybrid work arrangement and is based in our Kelowna office.
This is a unionized role and is subject to the provisions of the Collective Agreement between the Workers’ Compensation Board of BC and the Compensation Employees’ Union.
Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a primarily in-office model that strengthens our culture and helps us deliver our best work, while balancing flexibility and positive employee experience.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.