Senior Analyst, Performance Reporting

JOB INFORMATION

Requisition ID: [[id]]
Number of Vacancies: [[numberOpenings]]
Department: [[division]] - [[department]]
Salary Information: [[custJOAnnualizedSalary1]] - [[custJOAnnualizedSalary2]]
Pay Scale Group: [[custPayscaleGroup]]
Employment Type: [[jobGrade3]]
New or Existing Vacancy: Existing

Weekly Hours: [[custStandardHours]] Off Days: [[custOffDays]] Shift: [[custShift]]
Posted On: October 29, 2026
Last Day to Apply: November 12, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Come join our team at this exciting time and apply for the Senior Analyst, Commercial Management position!

What You Will Do

Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team and the wider organization.

You will conduct advanced data analysis and modelling, data mining, and data visualization, as well as develop business performance-related reports and presentations to support Senior Management’s ability to better track, monitor, and report contractual performance, team performance, and the management of key performance indicators (KPIs) that are critical to the Commercial Management team and overall business goals.

Your role will be responsible for creating and facilitating training for the Commercial Management team and the wider business to support the implementation and maturation of business performance reporting practices and dashboards within the Commercial Management department and the departments it supports.

You will prepare executive-level presentations and briefing materials to communicate performance results, trends, risks, and opportunities to senior leadership and key stakeholders.

The selected incumbent will demonstrate behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment, and helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.

Your will also participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

.

Use office technology, software and applications

Apply analytical skills

Communicate in a variety of mediums

Demonstrate knowledge of the industry and / or sector

Demonstrate appropriate and effective interpersonal communications through various media

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a relevant discipline (e.g. Business Administration, Data Science, Computer Science, Mathematics, Statistics, Economics, Engineering, Public Administration), along with relevant experience in performance reporting, or a combination of education, training and experience deemed to be equivalent.
• Experience developing impactful, measurable, and relevant business performance metrics, targets, benchmarks and outcomes to monitor and report on organizational progress towards corporate strategic plans and priorities, business plans, transformation programs, and business cases.
• Extensive experience with financial and operational data analysis & modelling, measurement reporting, and data presentation, to present and support strategic and financial decision making at a corporate or enterprise level.
• Knowledge of project management methodologies and experience managing projects of various sizes.
• Strong working knowledge and experience with business intelligence, data analytics tools, and self-service platforms (e.g. SQL, Tableau, Power BI, Micro Strategy); working experience with PowerBI is essential.
• Considerable hands-on experience in the needs assessment, design, development, and implementation of multi-department e-learning programs and initiatives.
• Expert knowledge in MS Excel, PowerPoint and Word.
• Strong quantitative, problem solving skills and abilities to discover interconnectivities between various sources of data and observations
• Knowledge of concepts such as data segmentation, data clustering, and advanced analytics techniques
• Demonstrated work experience with SAP is an asset

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.