Posted 12 days ago
Senior Application Support Analyst – Equities
@ CGI
Montréal, Quebec
SIGNALS
Overview
CGI is hiring a Senior Application Support Analyst for Crédit Agricole CIB's Global Markets IT team in Montreal, on a 12-month contract starting September 2026. The role is the primary production support contact for the Equity trading platform in the Americas, covering incidents, trader requests and platform monitoring. English fluency is required, and French is a plus.
Responsibilities:
- Gérer la résolution des incidents de production de la plateforme Equity
- Traiter les demandes quotidiennes des équipes de trading et des ventes
- Surveiller activement la santé et la performance des applications
- Analyser les causes profondes et formaliser les améliorations continues
Requirements summary:
- 5 ans d'expérience en soutien applicatif dans le secteur financier
- Expérience pratique avec ITRS Geneos et ELK
- Connaissance des flux des marchés d'actions
- Maîtrise de SQL, NoSQL et des environnements Windows Server et Linux
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
Senior Application Support Analyst – Equities
Mission
Being part of a dynamic team, you are convinced that technology can drive the transformation of our industry. In an agile oriented environment, you leverage the latest market leading technologies and solutions. Your actions will help our teams achieve our ambitious business goals by implementing a data centric enterprise architecture dedicated to Capital Markets.
The position is located within our Global Markets IT department at Crédit Agricole Corporate and Investment Bank (CIB). The Global Markets IT (GMI) department manages the global information system across the entire value chain of Capital Markets businesses. The GMI teams are primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the Americas, ensuring the best possible experience for our Trading, Sales and Operations users — both regionally and globally.
The successful candidate will own incident resolution, handle trader requests, and actively monitor the platform, while also contributing to its continuous improvement and resilience.
Key Responsibilities
1. Incident Management
Act as the first line of escalation for production incidents on the Equity platform.
Triage, investigate, and drive resolution of issues within agreed SLAs, ensuring clear and timely communication to stakeholders, including Front Office Trading in New York.
2. Trader & Business Request Handling
Serve as the primary IT contact for Trading, Sales and Operations teams.
Process and fulfill day to day trader requests (data queries, configuration changes, workflow investigations), ensuring high responsiveness and service quality.
3. Active Application Monitoring
Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools.
Detect anomalies before they impact users and trigger appropriate remediation actions.
4. Production Control Tower
Ensure proper monitoring instrumentation is in place and accessible, supporting both day to day platform stability and ad hoc analysis.
Maintain dashboards and alerting relevant to business operations.
5. Root Cause Analysis & Continuous Improvement
Investigate recurring incidents and platform shortfalls.
Document findings and formalize proposals to address identified issues, working with development and infrastructure teams to implement fixes.
6. Cross Regional Collaboration
Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization.
7. Platform Tooling & Automation
Contribute to the improvement of support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities where relevant to production stability.
8. Technology & Tools Adoption
Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries.
Requirements (ordered by priority)
1. Application Support Experience – 5 years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry a degree in Computer Science is preferred.
2. Monitoring Systems (ITRS Geneos, ELK) – Hands on experience required.
3. Equities Business Knowledge – Equity business and financial market knowledge, understanding of equity front to back workflows, and basic instrument knowledge (stocks, indices, options, futures, swaps) P&L and VaR concepts are a plus.
4. SQL and NoSQL – Query writing, stored procedures, and query optimization.
5. Windows Server and UNIX/Linux – Windows Server environments (services, IIS, scheduled tasks) UNIX/Linux navigation, shell scripting, and Perl.
6. Batch Scheduling and Ticketing – Control M incident and request tracking tools (Jira or equivalent).
7. CI/CD and Containers – Working knowledge of Jenkins, Artifactory, and Ansible, as well as Docker and Kubernetes.
8. AI Assisted Development – Hands on use of GitHub Copilot in daily workflows.
9. Nice to Have – C# cloud platforms (AWS, Azure, Google Cloud).
Tools and Methodologies:
ITRS Geneos · ELK · SQL / NoSQL · Windows Server · IIS · UNIX/Linux · Shell · Perl · Control M · Jira · Jenkins · Artifactory · Ansible · Docker · Kubernetes · GitHub Copilot · C# · AWS / Azure / Google Cloud
Communication & Competencies
Excellent written and oral communication skills
Strong ability to explain technical issues to non technical audiences (traders, sales, management)
Rigorous incident and knowledge documentation habits
Ability to work under pressure in a fast paced trading environment
Self motivated, autonomous, and a strong team player
Meticulous, rigorous, and a fast learner
English fluency required
OTHER REQUIREMENTS
Term: 12 month contract
Target start date: September 2026
Language: Fluent in English, French is a plus.
Calendar/Holidays to follow: USA – New York
Mission
Being part of a dynamic team, you are convinced that technology can drive the transformation of our industry. In an agile oriented environment, you leverage the latest market leading technologies and solutions. Your actions will help our teams achieve our ambitious business goals by implementing a data centric enterprise architecture dedicated to Capital Markets.
The position is located within our Global Markets IT department at Crédit Agricole Corporate and Investment Bank (CIB). The Global Markets IT (GMI) department manages the global information system across the entire value chain of Capital Markets businesses. The GMI teams are primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the Americas, ensuring the best possible experience for our Trading, Sales and Operations users — both regionally and globally.
The successful candidate will own incident resolution, handle trader requests, and actively monitor the platform, while also contributing to its continuous improvement and resilience.
Key Responsibilities
1. Incident Management
Act as the first line of escalation for production incidents on the Equity platform.
Triage, investigate, and drive resolution of issues within agreed SLAs, ensuring clear and timely communication to stakeholders, including Front Office Trading in New York.
2. Trader & Business Request Handling
Serve as the primary IT contact for Trading, Sales and Operations teams.
Process and fulfill day to day trader requests (data queries, configuration changes, workflow investigations), ensuring high responsiveness and service quality.
3. Active Application Monitoring
Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools.
Detect anomalies before they impact users and trigger appropriate remediation actions.
4. Production Control Tower
Ensure proper monitoring instrumentation is in place and accessible, supporting both day to day platform stability and ad hoc analysis.
Maintain dashboards and alerting relevant to business operations.
5. Root Cause Analysis & Continuous Improvement
Investigate recurring incidents and platform shortfalls.
Document findings and formalize proposals to address identified issues, working with development and infrastructure teams to implement fixes.
6. Cross Regional Collaboration
Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization.
7. Platform Tooling & Automation
Contribute to the improvement of support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities where relevant to production stability.
8. Technology & Tools Adoption
Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries.
Requirements (ordered by priority)
1. Application Support Experience – 5 years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry a degree in Computer Science is preferred.
2. Monitoring Systems (ITRS Geneos, ELK) – Hands on experience required.
3. Equities Business Knowledge – Equity business and financial market knowledge, understanding of equity front to back workflows, and basic instrument knowledge (stocks, indices, options, futures, swaps) P&L and VaR concepts are a plus.
4. SQL and NoSQL – Query writing, stored procedures, and query optimization.
5. Windows Server and UNIX/Linux – Windows Server environments (services, IIS, scheduled tasks) UNIX/Linux navigation, shell scripting, and Perl.
6. Batch Scheduling and Ticketing – Control M incident and request tracking tools (Jira or equivalent).
7. CI/CD and Containers – Working knowledge of Jenkins, Artifactory, and Ansible, as well as Docker and Kubernetes.
8. AI Assisted Development – Hands on use of GitHub Copilot in daily workflows.
9. Nice to Have – C# cloud platforms (AWS, Azure, Google Cloud).
Tools and Methodologies:
ITRS Geneos · ELK · SQL / NoSQL · Windows Server · IIS · UNIX/Linux · Shell · Perl · Control M · Jira · Jenkins · Artifactory · Ansible · Docker · Kubernetes · GitHub Copilot · C# · AWS / Azure / Google Cloud
Communication & Competencies
Excellent written and oral communication skills
Strong ability to explain technical issues to non technical audiences (traders, sales, management)
Rigorous incident and knowledge documentation habits
Ability to work under pressure in a fast paced trading environment
Self motivated, autonomous, and a strong team player
Meticulous, rigorous, and a fast learner
English fluency required
OTHER REQUIREMENTS
Term: 12 month contract
Target start date: September 2026
Language: Fluent in English, French is a plus.
Calendar/Holidays to follow: USA – New York
Journal
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