Posted 10 days ago
Senior Associate, Response Centre (6 month contract)
@ Ontario Medical Association
Toronto, Ontario
Overview
The Ontario Medical Association is hiring a Senior Associate for its Response Centre on a 6-month contract. The role answers front-line inquiries from OMA members and the public, documents concerns, and routes matters needing further support. The posting states a salary range of $54,965-$58,400 and travel to the Toronto head office as required.
Responsibilities:
- Respond to member, public and staff inquiries and complaints
- Document inquiries in the CRM and update membership database
- Protect confidential demographic and financial information
- Review knowledge base articles and report gaps
- Provide logistical support to the membership team
Requirements summary:
- High school or community college diploma in business administration or equivalent experience
- 2-5 years customer service experience
- 1-2 years call centre experience an asset
- Healthcare industry knowledge an asset
- Strong problem-solving and escalation skills
- Excellent verbal and written communication
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | references |
| Encouraged to apply | Racialized people, Women, Indigenous peoples, People with disabilities, 2SLGBTQ+ |
| Education | High school (required), College diploma (required) |
| Fields of study | Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ontario Medical Association
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The OMA represents the political, clinical and economic interests of the province's medical profession.
Full company description
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen and enhance Ontario’s health care system. The Ontario Medical Association (OMA) represents the political, clinical and economic interests of the province's medical profession. Founded in 1880 as a voluntary association of the province's physicians, the OMA has from its beginning played a vital role in the development and promotion of health-care services across Ontario.
- LinkedIn followers
- 46,007
- People associated on LinkedIn
- 516
- Reported office locations
- 150 Bloor Street West, Toronto, Ontario M5S 3C1, CA
- Business categories
- Health Care
- Communities
- Professional Networking
- Medical
- Other recorded names
- Ontario Medical Association
- Specialties
- health policy
- practice management
- Legal Services
- Strategy and Governance
- Economics
- Research
- Analytics
- Information Management
- Insurance
- Hospital Services
- Laboratory Proficiency Testing
- Medical Services
- Physician Health
- Public Affairs
- and Communications
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Ontario Medical Association (OMA) represents more than 43,000 physicians and medical students across the province. Ontario’s doctors work closely with patients to encourage healthy living practices and illness prevention. In addition to delivering front-line services to patients, Ontario’s doctors play a significant role in helping shape health-care policy, as well as implementing initiatives that strengthen…
| Field | Value |
|---|---|
| Industry | Non-profit Organization Management |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Nonprofit |
| Year founded | 1880 |
| Specialties | health policypractice managementLegal ServicesStrategy and GovernanceEconomicsResearchAnalyticsInformation ManagementInsuranceHospital Services |
| Open jobs on Jobsy | 14 |
| View page |
The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.
Job summary
This position is responsible for responding to front-line inquiries from OMA members and the public, documenting concerns, and routing or flagging matters requiring further support. Additional membership services activities may be introduced based on training, operational needs, and demonstrated readiness.
How you will make a difference
- Responding to inquiries and complaints from OMA members, the public and OMA staff, ensuring issues are appropriately addressed, resolved, or escalated in accordance with established Response Centre procedures/processes.
- Filtering and disseminating confidential information, providing explanations, and preparing appropriate verbal/written responses based on approved messaging.
- Documenting all member inquiries and issues received by phone or email in the CRM system and, when necessary, updating OMA membership database making necessary edits to member profiles.
- Adheres to all relevant OMA privacy and financial policies while maintaining confidentiality when handling sensitive demographic and financial information.
- Studying and providing feedback on existing knowledge base articles; highlighting any identified gaps to Manager, Response Centre.
- As needed, providing additional logistical support to the membership team.
Requirements that are important to us
- High School or Community College Diploma in Business Administration or equivalent work experience
- 2-5 years customer service experience.
- 1-2 years previous call centre experience an asset.
- Healthcare industry knowledge an asset.
- A highly organized, team player with a desire to provide superior customer support.
- Strong ability to problem solve issues and escalate when appropriate.
- Excellent communication skills, verbal and written.
- Proficient in Microsoft Office applications (i.e. Excel), Microsoft Teams, Salesforce or similar CRM system, contact centre/telephony system, utilizing internal knowledge resources.
This position is part of the response centre team, with travel to our Toronto head office as required.
What do we have to offer you?
- A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
- A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
- An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
- Competitive compensation – hiring salary range of $54,965-$58,400
- An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.
As a condition of employment, OMA conducts background checks and reference checks for all open positions.
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We're excited to share this opportunity, which is for an existing vacancy on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.
The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
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