Senior Business Analyst

We are seeking an accomplished Senior Business Analyst with 10+ years of enterprise experience to provide business analysis and project leadership for enterprise modernization and service delivery initiatives. In this role, you will act as the key liaison between technical delivery teams and business stakeholders, guiding the end-to-end definition of business and technical requirements across both Agile and Waterfall environments. You will be responsible for planning and facilitating in-depth stakeholder workshops, driving business process re-engineering, establishing user journeys and business rules, and delivering robust functional and non-functional specifications. Leveraging expertise in financial forecasting, policy interpretation, and data-driven analysis, you will support strategic decision-making, manage backlogs in Jira and Azure DevOps, and ensure technical solutions align with broader modernization goals.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 4-month contract

Advantages
Strategic Modernization Focus: Play a central role in driving enterprise-scale service transformation and modernization initiatives.

Dual Methodology Leadership: Apply your expertise across both Agile (Scrum/Kanban) and Waterfall project delivery frameworks.

Cross-Functional Bridge: Act as the vital link between executive stakeholders, business operational units, and core engineering teams.

Dedicated Onsite Collaboration: Work directly alongside dedicated multidisciplinary project squads in Toronto.

Responsibilities
Serve as the primary liaison between technical teams and business stakeholders to bridge communication gaps and translate business needs into technical specifications.

Lead and facilitate in-depth requirements workshops, JAD sessions, interviews, and focus groups to elicit, document, and confirm business requirements.

Develop functional and non-functional requirement specifications, user stories, use cases, business rules, and acceptance criteria.

Drive business process re-engineering (BPR) by designing current-state and future-state process maps, data flow diagrams, business service blueprints, and customer journey maps.

Manage, groom, and prioritize product and sprint backlogs within Jira and Azure DevOps in close alignment with Product Owners.

Develop strategic business cases, feasibility studies, options analyses, and cost-benefit evaluations for enterprise modernization and transformation initiatives.

Review and interpret data, policy documents, and financial/budget forecasting materials to provide evidence-based recommendations.

Support UI/UX design discussions, wireframing, and user flow modeling to ensure intuitive user interfaces and strong service delivery.

Create and maintain Requirements Traceability Matrices (RTM) to track requirements through design, development, QA, and User Acceptance Testing (UAT).

Partner with solution architects, quality assurance analysts, and technical leads to ensure deliverables satisfy performance, architecture, and governance standards.

Prepare executive-level presentations, briefing notes, progress dashboards, and status reports for leadership and project steering committees.

Qualifications
Seniority & Experience: 10+ years of progressive experience delivering I&IT business analysis in large, complex enterprise environments (Strictly Required).

Delivery Methodologies: Proven, deep hands-on experience executing within both Agile (Scrum/Kanban) and Waterfall methodologies across the complete Systems Development Life Cycle (SDLC) (Strictly Required).

Elicitation & Process Re-engineering: Demonstrated track record leading and facilitating in-depth workshops to elicit, document, and validate requirements, business models, business rules, BPR, and UI design specifications (Strictly Required).

Enterprise Transformation Experience: Proven experience delivering enterprise modernization, transformation, or large-scale service delivery projects (Strictly Required).

Tooling Proficiency: Strong hands-on proficiency with Microsoft Office (PowerPoint, Excel, Visio) and Agile management platforms (Azure DevOps / Jira) (Strictly Required).

Financial & Data Analysis: Demonstrated experience interpreting data, policy documents, and financial/budget forecasting materials to generate evidence-based recommendations (Strictly Required).

Stakeholder Bridge & Communication: Exceptional interpersonal, verbal, written, and presentation skills to seamlessly liaison between technical and non-technical teams (Strictly Required).

Nice-to-Have Assets:
Prior business analysis experience within the public sector or government enterprise environments.

Professional certifications in business analysis or agile frameworks (e.g., CBAP, PMI-PBA, CSM, PSM, Lean Six Sigma).

Familiarity with public sector architecture checkpoints, governance gating processes, and accessibility standards (AODA / WCAG).

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.