Posted 17 days ago
Senior Claims Service Representative
@ Northbridge Financial Corporation
Halifax, Nova Scotia
Overview
Northbridge Financial is hiring a Senior Claims Service Representative to serve as the first point of contact for clients, handling calls and shared inbox inquiries and supporting the First Notice of Loss process. The role also supports Claims Adjusters, mentors Claims Service Representatives and works on department improvement projects. The posting states a hybrid arrangement with up to 2 work-from-home days per week.
Responsibilities:
- Handle incoming calls and shared inbox inquiries
- Support the First Notice of Loss process
- Provide administrative and financial support to Claims Adjusters
- Maintain data quality and coordinate office services
- Mentor Claims Service Representatives and support training
Requirements summary:
- Post-secondary education or equivalent experience
- Minimum 3 years administrative support experience
- Experience with accounts payable, receivable and reconciliation
- Proficiency with Microsoft Office and strong keyboarding
- CIP designation completed or in progress
- Fluent English and French is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | CIP designation |
| Education | College diploma (preferred) |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Stock or equity, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northbridge Financial Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 32 |
What it’s like to be a Northbridge Senior Claims Service Representative
As a Senior Claims Service Representative, you play a key role in delivering exceptional service to our customers and Claims team. Acting as the first point of contact for many clients, you manage incoming calls and shared inbox inquiries, supporting the First Notice of Loss (FNOL) process with professionalism, empathy, and efficiency. You provide administrative and operational support to Claims Adjusters, maintain data quality, coordinate financial and office services activities, and help ensure claims are handled smoothly from start to finish.
In addition, you serve as a mentor to Claims Service Representatives, support training initiatives, and contribute to specialized projects that drive continuous improvement across the department.
We want your talent!
If you are great at:
Delivering exceptional customer service while handling high call volumes and client inquiries
Staying organized and managing multiple priorities in a fast-paced environment
Communicating with empathy and professionalism during potentially stressful customer situations
Collaborating with team members and supporting the development of others through mentoring and knowledge sharing
Paying close attention to detail when working with claims information, financial transactions, and documentation
And you have:
Post-secondary school education and/or equivalent on the job experience
Completed or working towards CIP designation
Minimum 3 years of administrative support experience, with preference candidates in the property and casualty industry
Experience with financial support tasks, including accounts payable, accounts receivable, invoice review, and reconciliation activities
Proficiency with Microsoft Office applications, along with strong keyboarding and data entry skills
Fluently bilingual (English / French) is a definite asset
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-Hybrid #LI-SK1 #INDNB
Who we are:
We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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