Posted 2 months ago
Senior Claims Service Representative
@ Northbridge Financial
Halifax, Nova Scotia
Overview
Northbridge Financial is hiring a Senior Claims Service Representative to be the first point of contact for customers and the Claims team, handling calls and shared inbox inquiries and supporting the First Notice of Loss process. The role also involves financial support tasks, mentoring Claims Service Representatives and supporting training initiatives. The posting states a full-time hybrid arrangement allowing up to 2 days per week from home.
Responsibilities:
- Handle incoming calls and shared inbox inquiries as first point of contact
- Support the First Notice of Loss process
- Provide administrative and operational support to Claims Adjusters
- Maintain data quality and coordinate financial and office services activities
- Mentor Claims Service Representatives and support training initiatives
Requirements summary:
- Post-secondary education and/or equivalent on-the-job experience
- Completed or working towards CIP designation
- Minimum 3 years of administrative support experience, property and casualty preferred
- Experience with accounts payable, accounts receivable and reconciliation
- Proficiency with Microsoft Office, strong keyboarding and data entry
- Fluent English and French is a definite asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-09-05
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | CIP |
| Education | College diploma (preferred) |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Stock or equity, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Northbridge Financial
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional service and extensive offerings help Canadian businesses succeed, while our enthusiastic team works to support and uplift our neighbours from coast to coast to coast. We’re proud to be 100% Canadian and are wholly owned by Fairfax Financial Holdings Limited. We love where we work and think you will too! ................................................................................... La Corporation financière Northbridge (la Financière Northbridge) est un chef de file en assurance de dommages des entreprises qui contribue à protéger les entreprises canadiennes depuis 100 ans. Nous offrons une vaste gamme de solutions novatrices sous les marques Northbridge Assurance, TruShield Assurance et Les assurances Federated. Nous avons à cœur tout ce qui touche à la protection, à la prévention et au progrès, tant chez nos clients que dans nos collectivités. Notre service exceptionnel et notre large éventail de solutions novatrices aident les entreprises canadiennes à réussir, et notre équipe enthousiaste travaille à soutenir et accompagner leurs propriétaires d’un océan à l’autre. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial Holdings Limited. Nous aimons notre entreprise et nous pensons que vous l’aimerez aussi!
- LinkedIn followers
- 25,664
- People associated on LinkedIn
- 1,898
- Reported office locations
- 105 Adelaide Street West, Suite 700, Toronto, Ontario M5H 1P9, CA
- 1801 Hollis Street, Suite 800, Halifax, Nova Scotia B3J 3N4, CA
- 1000, rue de la Gauchetière Ouest, Bureau 400, Montréal, Québec H3B 4W5, CA
- 2590 Boulevard Laurier, Bur: 560, Quebec, Quebec G1V 4M6, CA
- 745 Thurlow St, 1500, Vancouver, British Columbia V6E 0C5, CA
- Business categories
- Insurance
- Property Insurance
- Financial Services
- Commercial Insurance
- Other recorded names
- Northbridge Financial
- Northbridge Financial Corporation
- Specialties
- Personal Home & Auto
- Commercial Auto Insurance
- and Commercial Business
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Northbridge Financial Corporation (NBFC) is a leading commercial property and casualty insurance group that has helped protect Canadian businesses for 100 years. We offer a wide range of innovative solutions through our Northbridge Insurance, TruShield Insurance, and Federated Insurance brands. We’re passionate about protection, prevention and progress – for our customers, and in our communities. Our exceptional…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | Personal Home & AutoCommercial Auto Insuranceand Commercial Business |
| Open jobs on Jobsy | 46 |
| View page |
What it’s like to be a Northbridge Senior Claims Service Representative
As a Senior Claims Service Representative, you play a key role in delivering exceptional service to our customers and Claims team. Acting as the first point of contact for many clients, you manage incoming calls and shared inbox inquiries, supporting the First Notice of Loss (FNOL) process with professionalism, empathy, and efficiency. You provide administrative and operational support to Claims Adjusters, maintain data quality, coordinate financial and office services activities, and help ensure claims are handled smoothly from start to finish.
In addition, you serve as a mentor to Claims Service Representatives, support training initiatives, and contribute to specialized projects that drive continuous improvement across the department.
We want your talent!
If you are great at:
Delivering exceptional customer service while handling high call volumes and client inquiries
Staying organized and managing multiple priorities in a fast-paced environment
Communicating with empathy and professionalism during potentially stressful customer situations
Collaborating with team members and supporting the development of others through mentoring and knowledge sharing
Paying close attention to detail when working with claims information, financial transactions, and documentation
And you have:
Post-secondary school education and/or equivalent on the job experience
Completed or working towards CIP designation
Minimum 3 years of administrative support experience, with preference candidates in the property and casualty industry
Experience with financial support tasks, including accounts payable, accounts receivable, invoice review, and reconciliation activities
Proficiency with Microsoft Office applications, along with strong keyboarding and data entry skills
Fluently bilingual (English / French) is a definite asset
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-Hybrid #LI-SK1 #INDNB
Who we are:
We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
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