Senior Consultant / Manager - Operations Excellence

Job Type: Permanent
Work Model: Hybrid
Reference code: 134044
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Lead business and technology transformation initiatives, partner with senior stakeholders, and help clients deliver meaningful outcomes through consulting excellence and delivery leadership.

What will your typical day look like?

You will lead transformation initiatives that help clients improve operations, modernize delivery practices, and achieve strategic outcomes. You will manage stakeholder relationships, facilitate workshops, guide delivery teams, and oversee program planning, governance, risk management, and change initiatives. Depending on the engagement, you may serve as a Program Manager, Agile Delivery Lead, Product/Functional Lead, Scrum Master, Transformation Lead, Process Lead, or Workstream Lead. Working closely with business and technology stakeholders, you will help clients navigate complex challenges, deliver measurable results, and contribute to business development opportunities while building trusted client relationships.

About the team

Operations Excellence (& Delivery) helps organizations transform how they operate, deliver change, and realize value. Our team partners with other practices and clients across Financial Services, Insurance, Government and Public Services, Defense, Consumer, and other industries to solve complex business and technology challenges. We bring together expertise in transformation leadership, program delivery, business analysis, process optimization, and agile ways of working to help clients achieve sustainable outcomes and lasting impact.
Operations Excellence (& Delivery) is anchored in four pillars:
• Functional Delivery: Leading solution design and requirements management, influencing business strategy and delivery scope. This pillar ensures that business needs are translated into actionable technology solutions, and that requirements are managed effectively throughout the project lifecycle.
• Transformation Leadership: Driving large-scale change, managing portfolios, and ensuring benefits realization. This pillar is responsible for structuring, governing, and optimizing programs, change management, risk mitigation, and stakeholder engagement.
• Delivery Leadership: Setting the tone for quality delivery, managing engagement financials, and building broad client relationships.
• Process Engineering: Leading process redesign, implementing automation, and guiding clients through complex challenges.

Enough about us, let’s talk about you

You are someone who is:
• Bringing 6-8+ years of experience in consulting, business transformation, program delivery, or advisory services, with demonstrated experience leading workstreams, strategic initiatives, or teams
• Experienced in leading large-scale programs, projects, or agile delivery initiatives across cross-functional teams, leveraging tools such as JIRA, Azure DevOps (ADO), and Confluence; experience in AI development projects is preferred
• Able to translate business needs into requirements/user stories, roadmaps, process maps, operating models, and delivery plans
• Able to build trusted client relationships, effectively collaborate with senior stakeholders across business and technology teams, and manage, coach, and develop both team members and clients to drive alignment, decision-making, and delivery outcomes.
• Experienced in leading proposal, pursuit, or sales support teams, including shaping client opportunities, developing the storyboard for proposals, driving alignment amongst senior leaders, and contributing to business development efforts.

Quebec Locations: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.