Senior Distribution Services Operations Trainer

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

We're looking for a Senior Distribution Services Operations Trainer to play a critical role in shaping the success of our Distribution Center teams through the delivery of engaging onboarding and operational training programs. In this role, you'll have the opportunity to influence employee development, drive operational excellence, and support a positive learning culture within a fast-paced distribution environment. You will partner closely with leaders and associates to ensure training initiatives are effective, consistent, and aligned with business objectives. This is an exciting opportunity for a training professional who is passionate about developing talent and making a meaningful impact on employee success and facility performance.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Comprehensive training and development resources are designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
• Discover innovative amenities at our eco-friendly corporate office, along with the flexibility and balance of our hybrid work model.

What You’ll Do:

• Partner with Distribution Center Operations and Training teams to assess training needs, identify development opportunities, and implement solutions that support business objectives.
• Support the design, development, and continuous improvement of learning programs, including onboarding, instructor-led training, conferences, and operational learning initiatives.
• Lead the rollout and execution of training programs across Distribution Centers, covering operations, systems, technology, leadership development, loss prevention, health & safety, and onboarding.
• Coordinate training schedules, manage Learning & Development center readiness, and ensure all required training materials and resources are available.
• Monitor training effectiveness through performance evaluations, skill transfer assessments, and program metrics, providing recommendations to enhance learning outcomes across the Distribution Services network.
• Serve as a trusted advisor and coach to Distribution Center leadership teams, offering guidance, sharing best practices, and strengthening operational capability and business acumen.Stay current on distribution center processes, systems, technology advancements, industry trends, legislative updates, and labour relations practices to ensure training remains relevant and effective.
• Track, analyze, and report training metrics to inform continuous improvement and support strategic decision-making.
• Collaborate with cross-functional partners to ensure alignment between Distribution Center training programs and broader enterprise learning initiatives.
• Contribute to annual priorities, special projects, and cross-functional committees that support organizational growth and operational excellence.

About You:

• Minimum three (3) years of Distribution, Supply Chain, or Operations experience, complemented by post-secondary education in Education, Leadership, Human Resources, Communications, or a related field; labour relations experience is considered an asset.
• Completed, or actively working toward, a certification in Adult Learning, with a strong understanding of adult learning principles, facilitation techniques, and learner engagement strategies.
• Minimum three (3) years of experience in Learning & Development, including training design, content development, facilitation, program implementation, and evaluation.
• Exceptional communication and facilitation skills, with the ability to tailor messaging for diverse audiences, deliver impactful presentations, and effectively lead meetings and learning sessions.
• Strong relationship-building and influencing skills, leveraging consulting, listening, and information-gathering abilities to identify needs and drive business results.
• Demonstrated ability to work independently while collaborating effectively with cross-functional teams to achieve shared objectives.
• Strong analytical and critical-thinking skills, with the ability to assess challenges, identify solutions, and adapt quickly in a fast-paced environment.
• Proven leadership capabilities and a collaborative mindset, with experience coaching, influencing, and supporting operational leaders and business partners.
• Excellent verbal and written communication skills, along with strong networking abilities to build and maintain productive internal and external relationships.
• Highly organized with exceptional problem-solving skills and the ability to analyze information, prioritize competing demands, and execute effectively.
• Experience coaching and developing others, providing guidance, feedback, and support to enhance individual and team performance.
• High level of professionalism, discretion, and confidentiality, with a strong understanding of organizational policies, procedures, and business operations.
• Working knowledge of Health & Safety legislation and material handling practices within a distribution or warehouse environment.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience creating engaging learning materials, presentations, job aids, and training resources
• Proficiency with Articulate 360, Adobe Creative Cloud (including Adobe Acrobat and InDesign) and other content development tools to design and deliver impactful learning experiences.
• Experience leveraging learning technologies, including Learning Management Systems (LMS), e-learning platforms, virtual learning tools, and digital content creation software to design, deliver, track, and evaluate training programs.
• Experience developing multimedia learning solutions, including e-learning modules, instructional videos, interactive content, and blended learning programs, is considered an asset.
• Flexible to travel to Distribution Centers located in Central and Western Region when required.

Posting Details: Posting End Date: November 19, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ONSalary Range: CAD $ 76,620.00-$107,268.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.