Posted 21 days ago
Senior Guest Experience Supervisor
@ Groupe Scandinave inc.
Whistler, British Columbia
Overview
Groupe Scandinave inc. is hiring an interim Senior Guest Experience Supervisor at Scandinave Spa Whistler for a full-time temporary role starting immediately until end of February 2027. The role oversees front desk, bistro and reservations operations, supports staff training and administration, and resolves escalated guest concerns. Salary is $55,000 to $60,000 annually, with weekend and holiday availability required.
Pay:
$55,000–$60,000 a year
Responsibilities:
- Oversee daily front desk, bistro and reservations operations
- Train staff and maintain service standards
- Handle staff scheduling, payroll, budgeting and inventory
- Resolve escalated guest concerns
- Monitor guest feedback to improve satisfaction
Requirements summary:
- Previous supervisory experience
- Strong communication and interpersonal skills
- Calm, adaptable, solutions-focused in fast-paced settings
- Proficiency with Word, Excel, Outlook and SharePoint
- Available to work weekends and holidays
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Scandinave inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 27 |
Senior Guest Experience Supervisor
We’re looking for an Interim Senior Guest Experience Supervisor to assist in leading the teams that shape the guest experience at Scandinave Spa! This is a full-time temporary position starting immediately until end of February 2027.
At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy.
How You’ll Make an Impact
- Oversee daily operations of the front desk, bistro, and reservations departments
- Support team training, communication, and accountability to ensure consistent standards are maintained.
- Provide administrative support, including staff scheduling, payroll, budgeting, reporting, and inventory management.
- Resolve escalated guest concerns professionally and effectively, turning challenging situations into positive guest experiences.
- Monitor guest feedback to identify service improvement opportunities and enhance overall guest satisfaction.
Rooted in our values:
Success in this role goes beyond operational excellence. We're looking for a leader who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences.
- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
What Makes You a Great Fit
- Previous supervisory experience
- Strong communication and interpersonal skills.
- Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
- Proficiency with Microsoft Word, Excel, Outlook, and SharePoint.
- Flexible and available to work weekends and holidays.
Employee Perks and Benefits
- Salary: $55,000 - $60,000 annually
- Complimentary Thermal Journey access
- On-Site Cafe Discounts
- Friends and Family discount vouchers
#WHISPA23
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