Posted 1 hour ago
Senior IT Support Specialist
@ Instacart
Ontario
Requirements summary:
- It's a great opportunity to work with modern tooling, grow your skills, and have a real impact on the employee experience at Instacart.
- Own or contribute to IT projects that help us maintain and scale our environment, and keep our knowledge base and documentation up to date.
- Minimum Qualifications
- 3+ years of relevant IT support experience.
- 3+ years supporting macOS, Windows, and ChromeOS.
- 3+ years of hands-on experience with Google Workspace.
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-11
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Instacart
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Add life to cart 🛒
Full company description
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. With Instacart Health, the company is providing tools to increase nutrition security, make healthy choices easier for consumers, and expand the role that food can play in improving health outcomes. For more information, visit www.instacart.com/company.
- LinkedIn followers
- 287,230
- People associated on LinkedIn
- 24,458
- Reported office locations
- Blue Shield of California Building, 50 Beale St #600, San Francisco, CA 94105, US
- 190 Liberty St, Suite 200, Toronto, Ontario M6K 3L5, CA
- Business categories
- Consumer
- E-Commerce
- Grocery
- Shopping
- Delivery Service
- Other recorded names
- Instacart
- Specialties
- Grocery Delivery and online grocery
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,919,023,124
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | San Francisco, CA |
| Organization type | Public Company |
| Specialties | Grocery Delivery and online grocery |
| Open jobs on Jobsy | 33 |
| View page |
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is looking for a Senior IT Support Specialist to join its IT Support team in Toronto or New York City. This person is the go-to technical partner for Instacart employees, resolving issues through the ticketing system and in person, and helping every teammate get back to work quickly and feel supported. This is a hybrid role with a set schedule for days in the office, working alongside a collaborative team of technicians, Corporate Engineering, and HR. It's a great opportunity to work with modern tooling, grow your skills, and have a real impact on the employee experience at Instacart.
About the Job
- Resolve 70+ support tickets a week for Instacart employees through our ticketing system and in-person support, while keeping CSAT high.
- Reach full independence within 90 days: self-resolve with minimal escalations, escalate efficiently when needed, and handle on-call responsibilities.
- Support and administer core systems including Okta, Jira, Google Workspace, Slack, Jamf, Conductor One, and 1Password, and troubleshoot macOS, Windows, and ChromeOS.
- Be a point of contact for your office, partnering with IT Support peers, Corporate Engineering, and HR.
- Assist with onboarding new hires, including hardware deployment, equipment setup, and SaaS app access through our SSO tool.
- Keep office AV equipment, including Zoom-enabled conference rooms, working properly.
- Own or contribute to IT projects that help us maintain and scale our environment, and keep our knowledge base and documentation up to date.
- Participate in a rotating on-call schedule for weekend P0 support.
- Work a Monday to Friday 9am to 6pm local-time schedule, in the office 2 to 3 days a week as business needs require (currently 2).
About You
Minimum Qualifications
- 3+ years of relevant IT support experience.
- 3+ years supporting macOS, Windows, and ChromeOS.
- 3+ years of hands-on experience with Google Workspace.
- Hands-on administration experience with Okta, Jira, and Slack.
- Working knowledge of AV systems, including Zoom.
- Comfortable with a rotating weekend on-call schedule for P0 support.
- Ability to occasionally lift 40 lbs.
- Able to work in our Toronto office 2-3 days a week.
Preferred Qualifications
- Hands-on experience with Jamf, Conductor One, and 1Password.
- Experience at a tech company or startup of 1,000+ employees.
- At least a year in a customer-facing role, such as Apple retail.
- A track record of strong CSAT scores and high ticket volume.
- You are inclined to Google things you don't know before asking someone.
- You have a friendly personality and love to teach others.
#LI-Hybrid
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$91,000—$96,000 CAD
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