Senior Key Account Manager

Who We Are

Ryse Solutions, part of the Emterra Group, is a leading Producer Responsibility Organization (PRO) helping companies meet Extended Producer Responsibility (EPR) regulatory obligations and sustainability goals for recycling, reusing, and recovering products and packaging. As the only multi-material PRO in Ontario, Ryse Solutions delivers comprehensive solutions across all regulated materials. As a family and female-owned Canadian business, Emterra Group’s 50 years of recycling expertise, extensive, and dedicated team of passionate people, deliver exceptional service, compliance, and circular economy solutions for its clients.

Job Summary:

The Senior Key Account Manager is a strategic commercial leader responsible for managing and growing relationships with high-value clients within the circular economy and recycling sector. This role focuses on long-term partnership development, revenue growth, and delivering measurable sustainability outcomes for clients.

Acting as a trusted advisor, the role bridges commercial, regulatory, and operational functions, helping clients navigate complex environmental requirements while advancing circularity goals.

This position goes beyond traditional account management - evolving toward consultative, data-driven “circular advisory” selling, as seen in your internal materials.

Position Description:

Lead strategic producer relationships

• Manage and grow a portfolio of strategic producer accounts, serving as a trusted advisor and primary relationship lead.
• Build multi-level relationships with client contacts, including commercial, sustainability, regulatory, finance, and operations stakeholders.
• Develop account plans that align Ryse services with each client’s EPR obligations, sustainability goals, operational needs, and growth opportunities.
• Conduct regular business reviews that move beyond status updates and provide practical insights, risks, opportunities, and next steps.

Translate EPR complexity into client confidence

• Help producers understand their obligations under applicable EPR and environmental compliance frameworks.
• Work with Ryse’s compliance and regulatory teams to explain program requirements, reporting expectations, timelines, risks, and service options in clear, client-ready language.
• Identify where clients may need enhanced support, improved data quality, additional reporting, or broader circular economy solutions.

Grow account value and commercial opportunities

• Identify opportunities for account expansion through additional EPR compliance services, recycling programs, reporting solutions, take-back solutions, material recovery initiatives, or advisory support.
• Support proposals, pricing discussions, renewals, amendments, and contract negotiations in partnership with internal leaders.
• Maintain a strong understanding of client needs, market dynamics, competitor activity, and regulatory changes that may create new opportunities for Ryse.

Use data to improve decisions and service

• Monitor account performance across service quality, financial performance, operational execution, reporting accuracy, diversion/recycling outcomes, and client satisfaction.
• Translate data and operational feedback into business insights that clients can act on.
• Work with internal teams to improve dashboards, reporting tools, client communications, and process efficiency.
• Responsible for the continued improvement and usage of the CRM. Ensuring all required team members understand and utilize the CRM to its fullest capabilities

Coordinate delivery across the organization

• Work closely with operations, compliance, finance, data/technology, marketing, and business development teams to ensure clients receive coordinated support.
• Escalate and resolve client issues with urgency, accountability, and professionalism.
• Maintain accurate account records, commitments, risks, and follow-up actions in Ryse’s internal systems.
• Ensure services are delivered in accordance with contractual commitments and applicable regulatory requirements.

Skills and Qualifications:

• 5–7+ years of progressive experience in key account management, strategic partnerships, sales, business development, commercial relationship management, or client advisory roles.
• Demonstrated ability to manage complex client relationships and influence stakeholders across multiple functions.
• Strong commercial judgement, including experience supporting renewals, proposals, pricing discussions, or contract negotiations.
• Excellent communication skills, including the ability to translate technical, regulatory, or operational information into clear client-facing messaging.
• Strong analytical skills and comfort working with performance data, reporting outputs, dashboards, or operational metrics.
• Ability to manage multiple priorities, follow through on commitments, and coordinate work across cross-functional teams.
• Post-secondary education in business, environmental studies, sustainability, communications, public policy, or a related field, or equivalent experience.

Strong Assets

• Experience in Extended Producer Responsibility (EPR), environmental compliance, recycling, waste management, packaging, sustainability, circular economy, or regulated product stewardship programs.
• Experience working with producers, manufacturers, retailers, municipalities, processors, logistics providers, or other stakeholders in the recycling value chain.
• Experience with CRM platforms, Microsoft Dynamics, QuickBase, Power BI, Excel, or other reporting and relationship-management tools.
• French-language skills are an asset for producer and stakeholder engagement across Canada

Salary: $85,000 - $95,000/year

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now! We appreciate all applicants who apply however only those who are qualified, will be contacted.

Ryse Solutions is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an immediate vacancy, and we are actively hiring for this position.