Posted 23 days ago
Senior Manager - Access Network Operations
@ Royal Bank of Canada
Toronto, Ontario
Overview
Royal Bank of Canada is hiring a Senior Manager to lead global access network operations, covering branches, campuses, ATM networks, WIFI, and SD-WAN. The role leads a team of about 15 network analysts, drives incident and change management, and champions SRE and automation. Full-time salaried, 37.5 hours per week, based in Toronto.
Responsibilities:
- Lead day-to-day operations of global access network infrastructure
- Direct critical incident management and root cause analysis
- Oversee change management for network migrations and refreshes
- Lead and mentor a team of about 15 Senior Network Analysts
- Champion SRE transformation and automation initiatives
Requirements summary:
- 6-8 years of enterprise network operations experience
- 2-4 years in leadership or senior technical management
- Hands-on knowledge of branch routing, switching and SD-WAN
- Experience with automation and AI-assisted operations
- Strong incident management background
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 6+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 37.5 |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Flexible hours, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,082 |
| View page |
Job Description
WHAT IS THE OPPORTUNITY?
Lead RBC's mission-critical Access Network Operations across all branches, campuses, remote home office, ATM networks, global WIFI infrastructure, and global SD-WAN deployment for branch-to-headend and global WAN connectivity. You'll drive operational excellence and modernization by championing Site Reliability Engineering practices, automation initiatives, and AI-assisted operations. Manage resilience gaps, conduct major post-incident follow-ups, and balance immediate operational stability with long-term technology support innovation, reducing manual work and accelerating response times.
WHAT WILL YOU DO?
Operational Excellence | Incident – Change - Problem Management
- Lead day-to-day operations of global access network infrastructure (branches, campuses, remote workers via Aruba RAP VPN, ATM networks, WIFI, SD-WAN branch-to-headend and global WAN) ensuring high availability and adherence to service level agreements.
- Direct critical incident management including triage, root cause analysis, stakeholder escalation and communication for infrastructure events affecting customer-facing services and business continuity.
- Oversee change management processes to ensure smooth implementation of network changes, migrations and technology refreshes with minimal business disruption.
- Conduct post-incident reviews and problem management activities to identify resilience gaps, drive chronic issue resolution and implement preventive measures.
Team Leadership & Development
- lead and mentor ~15 person technical operations team (Senior Network Analysts), providing coaching, performance development and succession planning to build team capability.
- Foster a culture of continuous learning, technical excellence and operational accountability; ensure team capacity and skills align with evolving infrastructure demands.
- Participate in cross-training initiatives and represent the team in vendor calls, implementation planning meetings and strategic technology discussions.
Modernization, Automation & AI Enablement
- Champion Site Reliability Engineering (SRE) transformation and automation initiatives to drive adoption of automation, improved observability, pro-active incident detection and remediation and AI-assisted operations.
- Identify and prioritize automation opportunities within incident response, monitoring, alerting, and routine operational tasks to reduce manual effort and accelerate resolution times.
- Partner with engineering and technology teams to evaluate and integrate emerging technologies (AI agents, intelligent alerting, predictive analytics) into access network operations.
- Develop and maintain standardization initiatives, runbooks and documentation to ensure consistency and repeatability across global operations.
Strategic Planning & Cross-Functional Collaboration
- Develop operational strategies aligned with modernization priorities and business objectives; participate in planning for major network refreshes, SD-WAN expansion, and infrastructure upgrades.
- Partner cross-functionally with network engineering, integration and business technology teams to ensure seamless integration of new platforms and technologies.
- Represent access network operations in executive discussions; communicate operational metrics, risks and transformation progress to leadership.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 6-8 years of enterprise network operations experience, with 2-4 years in leadership or senior technical management capacity.
- Proven track record driving technology modernization and automation initiatives, including experience with infrastructure automation, orchestration platforms, or emerging operational technologies such as AI-assisted operations.
- Strong Site Reliability Engineering foundation understanding runbooks, automation, observability, and metrics-driven operations as core operational principles.
- Hands-on knowledge of access network infrastructure including branch/campus routing and switching (BGP, OSPF, HSRP, STP, VRF, L2/L3 Protocols), SD-WAN, remote access/NAC (Aruba wireless, ClearPass authentication), global WIFI, and ATM networks.
- Strong incident management background managing critical incident workflows, conducting root cause analysis, and communicating effectively during high-pressure situations.
- Proven experience managing 15+ person technical operations teams with accountability for service level agreements, metrics, and business deliverables.
Nice-to-have:
- CCNP, CISSP, or other relevant network certifications.
- Familiarity with automation/scripting languages (Python, Ansible, Bash).
- Hands-on experience with orchestration platforms, AI agents, or intelligent alerting systems.
- Background leading cross-functional digital transformation or infrastructure modernization programs.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
- Continued opportunities for career advancement.
- World-class sales training, coaching, and development opportunities.
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
- Opportunity to achieve great success and grow your career with RBC.
#LI-POST
#TECHPJ
Job Skills
Capacity Planning, Decision Making, Group Problem Solving, Long Term Planning, Network Architecture, Networking Hardware, Network Operations, Network Software, Technical TroubleshootingAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-10-15Application Deadline:
2026-11-20Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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