Posted 3 days ago
Senior Manager / Delivery Lead
@ Procom
Toronto, Ontario
Overview
Procom is hiring a Senior Manager / Delivery Lead on a 7-month contract for its financial services client. The role owns end-to-end delivery of the client's contact center platform modernization, a multi-year move to cloud-based Salesforce. It is hybrid, with a minimum of 3 days per week in the Toronto office, starting as soon as possible.
Pay:
$67.50–$90 an hour
Responsibilities:
- Own end-to-end delivery execution across assigned scope
- Translate priorities into delivery plans and forecasts
- Manage delivery risks, dependencies, and impediments
- Provide delivery visibility to stakeholders
- Support estimation, capacity planning, and vendor coordination
Requirements summary:
- 7–10 years of technology delivery or program execution experience
- Hands-on Salesforce Service Cloud or comparable CRM/contact center experience
- Understanding of cloud contact center architecture
- Familiarity with AI/ML in contact center operations
- Experience managing multi-system integrations
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Project management |
| Experience | 7+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Procom
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584
- LinkedIn followers
- 195,312
- People associated on LinkedIn
- 1,304
- Reported office locations
- 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
- 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
- 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
- 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
- 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
- 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
- 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
- Other recorded names
- Procom
- Specialties
- Hybrid Statement of Work and Contractor Management Technology
- Profile identifies a recruitment agency
- Yes
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Hybrid Statement of Work and Contractor Management Technology |
| Open jobs on Jobsy | 234 |
| View page |
Senior Manager / Delivery Lead:
On behalf of our financial services client, Procom is searching for a Senior Manager / Delivery Lead for a 7-month role. This position is a hybrid position with a minimum of 3 days onsite at our client’s Toronto office.
Senior Manager / Delivery Lead - Job Description:
This role supports the client's Contact Center Platform Modernization Initiative, a multi-year cloud and automation transformation project. The initiative involves migrating the legacy contact center to a cloud-based Salesforce infrastructure.
Senior Manager / Delivery Lead - Responsibilities:
• Own end-to-end delivery execution across assigned scope, ensuring work is delivered predictably and safely.
• Translate priorities into delivery plans, sequencing, and forecasts; manage constraints and drive timely decisions.
• Establish and maintain delivery cadence and lightweight governance, improving predictability and flow over time.
• Proactively manage delivery risks, dependencies, and impediments; drive resolution and structured escalation.
• Provide consistent delivery visibility to stakeholders and enterprise partners.
• Partner with enterprise stakeholders to ensure delivery includes operational readiness and control alignment.
• Support delivery resource stewardship by contributing to estimation, capacity planning, and vendor coordination.
Senior Manager / Delivery Lead - Mandatory Skills:
• 7–10 years of technology delivery/program execution experience.
• Hands-on experience with Salesforce Service Cloud or comparable CRM/contact center platforms.
• Understanding of cloud contact center architecture.
• Familiarity with AI/ML in contact center operations.
• Knowledge of contact center operations.
• Experience managing multi-system integrations.
• Stakeholder communication and transparency.
Senior Manager / Delivery Lead – Nice-to-Have Skills:
• Advanced degree or PMP/Scrum certification.
• Financial services or fintech experience.
• Compliance/risk/security partnership background.
• Canadian market exposure.
Senior Manager / Delivery Lead – Assignment Length:
This is a 7-month contract position.
Senior Manager / Delivery Lead - Start Date:
ASAP.
Senior Manager / Delivery Lead - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid role requiring a minimum of 3 days per week in the office.
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