Senior Manager, Learning, Growth & Experience

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

If you are passionate about helping people grow, lead and thrive, the Senior Manager, Learning, Growth & Experience offers an opportunity to make an impact across Bayshore. This role is a key leadership role within the Equity, Diversity, Inclusion and Talent team, shaping how employees and leaders learn, grow and experience their careers at Bayshore. Bringing together Talent and Leadership Development with Employee Experience, this role leads enterprise programs that strengthen leadership capability, succession, career growth and the moments that matter across the employee journey. Working at the intersection of strategy, innovation and execution, the Senior Manager partners across HR, Operations and Technology to turn ideas into scalable, measurable and sustainable solutions that enhance employee experience and organizational capability.

Duties and Responsibilities
Key Responsibilities

Leadership & Career Development | ~60%
• Partner with the HR Leadership Team and business leaders to shape and deliver enterprise talent, leadership and career development priorities aligned with organizational capability needs.
• Lead the design, delivery and continuous evolution of leadership development programs for emerging, frontline and experienced leaders.
• Lead annual talent review and succession planning processes, including talent discussions, critical-role identification, high-potential talent, readiness assessments and development planning.
• Design and evolve career and learning pathways for priority employee populations, including healthcare, clinical and administrative roles.
• Translate organizational priorities and capability gaps into practical, scalable learning solutions using adult learning and human-centred design principles.
• Guide the development and curation of high-quality learning experiences across in-person, virtual and digital channels.
• Partner with Learning & Development Manager to optimize LMS-enabled delivery, administration and reporting.
• Establish learning effectiveness measures, leveraging adult learning model approaches and translate outcomes into actionable insights and program improvements.
• Manage external learning partners, vendors and facilitators, ensuring quality, value, timelines and budget accountability.

Employee Experience & Program Optimization | ~30%
• Lead a portfolio of enterprise employee experience programs across the employee lifecycle, including onboarding, internal transitions, recognition and employee listening.
• Establish sustainable operating models, governance, processes and service expectations that enable consistent, scalable delivery across the organization.
• Partner across HR Operations, HRIS, HR Product, IT and business teams to optimize employee programs and digital experiences and drive adoption.
• Leverage employee feedback, journey mapping and program data to identify friction points, simplify experiences and improve program effectiveness.
• Define KPIs and measurement frameworks to assess adoption, effectiveness, employee experience and business impact.
• Translate program performance and employee insights into clear executive-level recommendations, risks and opportunities.
• Ensure appropriate program governance, data integrity, privacy, accessibility and compliance.
• Represent the Director, Employee Experience and HR Product Owner in program governance and stakeholder discussions, as required.

Leadership & Enterprise Partnership | ~10%
• Lead through influence across complex, cross-functional initiatives, creating clarity, accountability and alignment around shared outcomes.
• Build trusted partnerships across HR, Operations and Technology to align priorities and enable successful enterprise delivery.
• Facilitate talent discussions, working groups and communities of practice that strengthen collaboration, knowledge sharing and continuous improvement.
• Champion human-centred design and agile ways of working, bringing an employee-first, test-and-learn mindset to HR programs and experiences.
• Identify and navigate dependencies, risks and key decisions to maintain momentum and achieve program outcomes.
Data, Insights & Measurement
• Leverage HRIS, LMS, employee listening and program data to identify trends, risks and opportunities across talent, learning and employee experience.
• Develop actionable insights, dashboards and executive reporting that enable evidence-based decisions and demonstrate program impact.
• Establish consistent metrics, data standards and measurement practices to strengthen reporting accuracy and organizational insight.

LOCATION: Mississauga, Ontario | Hybrid, minimum two days per week on site at NSC

Education & Experience
• Bachelor’s degree in Human Resources, Adult Education, Organizational Behaviour, Business, or a related discipline.
• Minimum 8 years of progressive experience in HR, talent, learning, leadership development, or employee experience.
• Proven experience in facilitation and leading leadership development, talent assessment, succession planning, and/or employee experience programs.
• Experience designing and delivering enterprise-wide people programs at scale, ideally within a multi-site, decentralized, or field-based organization.
• Demonstrated success leading complex, cross-functional initiatives through influence, delivering outcomes across multiple stakeholder groups.
• Strong understanding of HR operations and the employee lifecycle, including transitioning programs, processes, and technology into sustainable operations.
• Experience leveraging people data and employee insights to measure impact, inform decisions, and drive continuous improvement.
• CHRL designation preferred. CTDP, Prosci, PMP, CSPO, PSPO, or similar certifications are considered assets.
• Healthcare, home and community care, and/or unionized environment experience is an asset.

Skills & Competencies
• Exceptional facilitation, communication, and presentation skills, with the ability to engage employees through to senior executives.
• Strong program and project leadership, with the ability to manage multiple priorities and enterprise program cycles while maintaining quality and pace.
• Strong analytical and business acumen, with experience translating data into meaningful insights, reporting, dashboards, and executive recommendations.
• Strong knowledge of adult learning and instructional design principles, across in-person, virtual, and digital learning environments.
• Strong stakeholder management, consulting, and influencing capabilities, with the ability to build trusted partnerships across HR, Operations, and Technology.
• Sound judgement and problem-solving skills, with the ability to navigate ambiguity, competing priorities, and organizational complexity.
• Demonstrated discretion and professionalism when managing confidential employee and organizational information.
• Employee-centred, innovative, and continuous-improvement mindset, with a focus on simplifying processes and enhancing experiences through programs and technology.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with HRIS, LMS, employee listening platforms, and analytics or visualization tools such as Power BI is an asset.

Working Conditions
This role performs in a normal business environment with minimal needs for physical effort. The working environment has minimal discomfort with little safety risk. High sensory attention is inherent in this role. Some projects and deadlines may increase the sensory attention due to the increased focus and additional hours required. Minimal travel required for this role.