Senior Manager, Operations Transformation

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req # 4409

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Operations Transformation

Reporting to the Director, Operations Transformation, the Senior Manager is responsible for the end-to-end execution of transformation initiatives and supports the design of the enterprise transformation roadmap. Operations Transformation's mandate covers all business entities and corporate functions, so the role is not dedicated to one business area and moves to where the organization's priorities are.

This role transcends tactical project management, requiring expert ability to lead high-impact, large-scale initiatives from diagnostic through to sustainability. You will serve as the primary architect for process re-engineering and the integration of Artificial Intelligence (AI), Machine Learning (ML), and automation into core operational processes, partnering with internal AI and automation specialists. The Senior Manager acts as a key advisor to executive stakeholders, ensuring that transformation efforts enable the business to meet long-term growth and efficiency goals.

The mandate

In this role, you will:

• Initiative Leadership: Lead the execution of large-scale, high-complexity transformation projects, maximizing business impact and ROI through relentless drive for results.
• Operational Diagnostics: Spearhead operations diagnostics to identify bottlenecks, waste, and high-value opportunities for improvement as well as automation or AI integration, in partnership with internal AI and automation specialists.
• Enterprise Change Implementation: Act as a senior change agent, managing complex stakeholder landscapes to drive the adoption of new operating models and digital tools across business entities and corporate functions.
• High-Impact Process Re-engineering: Lead the design of future-state operations using Lean or Six Sigma methodologies to maximize efficiency and minimize risk.
• Strategic Cross-Functional Partnership: Partner with senior leaders in Risk, Finance, Operations, and Technology teams to ensure transformation initiatives meet operational needs as well as enterprise standards.
• Governance & Velocity: Maintain rigorous oversight over all project outcomes; proactively identify and resolve all blockers to maintain a high pace of change.
• Team Leadership & Mentorship: Lead and mentor a team of transformation professionals as the team grows, fostering a culture of high performance, continuous learning, and career growth.

You’re ready for this mandate if you have the following qualifications

• Education: Bachelor's degree in Business, Finance, Engineering, or a related field.
• Experience: 7+ years of experience in operations, banking, or management consulting, with at least 3 years in a leadership capacity.
• Strategic Project Management: Expert-level ability to manage complex project portfolios and maintain momentum in high-pressure environments.
• Operational Excellence: Deep understanding of modern operational methodologies (e.g. Lean, Six Sigma, Agile), with a track record of driving high-impact outcomes and efficiency gains, and practical experience leading a team to achieve operational and technological improvements.
• Analytical Rigor: Strong capability in data-driven diagnostics and identifying root causes of operational friction.
• Technological Knowledge: Strong understanding of technologies relevant to financial services operations and the ability to drive tactical improvements in this environment.
• Regulatory Knowledge: Comprehensive understanding of the Canadian financial services industry.
• Leadership & Executive Influence: Proven ability to lead, influence, and negotiate effectively with executive stakeholders across multiple functions, and to navigate organizational politics to drive change.
• Team Development: Ability to lead, mentor and motivate high-performing teams to deliver on project outcomes, and develop our future leaders.

Nice to have

• MBA or relevant post-graduate qualification.

Enter your career inflection point. Apply now.

#LI-Hybrid

#LI-TO1

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$140,000—$175,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.