Senior Manager, Software Engineering

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req #4349

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Senior Manager, Software Engineering

The Senior Manager, Software Engineering (CIAM) is responsible for leading the architectural vision and engineering roadmap for Customer Identity and Access Management within the Software Platform Engineering group. This role leads multiple identity squads and technical leads to build, scale, and secure high-availability platforms covering authentication, fine-grained authorization, SSO, MFA, and federated protocols. Partnering cross-functionally with Cybersecurity, Enterprise Architecture, and digital channels, this leader ensures a frictionless yet highly secure client authentication experience while governing vendor relationships, sprint delivery, and stringent system reliability standards.

The mandate

In this role, responsibilities include but are not limited to:

• Setting the multi-year technology vision and architecture strategy for the Customer Identity and Access Management (CIAM) domain, translating enterprise priorities into a coherent platform evolution roadmap that supports massive scale, system resilience, and a frictionless client authentication experience.
• Building and leading a high-performing engineering organization composed of multiple identity squads and technical leads, fostering an inclusive culture of engineering excellence, psychological safety, and continuous professional growth that attracts and retains top talent.
• Governing the design, deployment, and end-to-end lifecycle of core identity services—including authentication, fine-grained authorization, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federated protocols (OAuth 2.0, OIDC, SAML)—ensuring strict adherence to financial security and privacy regulations.
• Serving as the primary engineering voice in cross-functional forums, partnering closely with Cybersecurity, Enterprise Architecture, Product Management, and digital channel squads to align roadmaps, resolve complex architectural dependencies, and represent platform engineering decisions with data-driven credibility.
• Establishing robust engineering operating rhythms, including sprint execution standards, architecture reviews, system SLOs/SLAs, on-call rotations, and incident response runbooks to ensure identity systems run at five-nines availability and production escalations are remediated swiftly.
• Leading technical evaluations and vendor governance for identity and access management platforms, driving informed build-versus-buy decisions, contract and tooling investments, and technology integrations to optimize cost and platform efficacy.
• Driving continuous improvement in software quality, security posture, and delivery velocity through metrics-driven retrospectives, automated testing, modern CI/CD pipelines, and proactive reduction of technical and architectural debt.
• Championing a culture of technical innovation and knowledge sharing across engineering teams, facilitating forums for secure identity best practices, emerging authentication technologies (e.g., passkeys, passwordless), and resilient distributed system design.

You’re ready for this mandate if you have the following qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience
• 8+ years of progressive software engineering experience, including at least 3 years of direct people leadership experience, leading software engineering teams or squads
• Proven experience designing, delivering, and operating large-scale, high-availability Customer Identity and Access Management (CIAM) platforms and user authentication flows
• Deep technical proficiency with modern identity, authentication, and authorization standards and protocols (OAuth 2.0, OpenID Connect, SAML 2.0, MFA, and SSO)
• Demonstrated experience with cloud-native architectures (e.g., AWS, Azure, GCP), microservices, RESTful APIs, and distributed systems built for enterprise reliability and resilience
• Hands-on exposure to enterprise identity platforms or IDaaS solutions (e.g., Okta, Ping Identity, Auth0, ForgeRock) and managing hybrid identity architectures
• Proficiency with modern authentication patterns, including passwordless authentication, FIDO2/WebAuthn, passkeys, and risk-based adaptive authentication
• Proven track record of leading complex identity migration programs, platform consolidations, or legacy modernization initiatives with zero customer downtime
• Experience using and maintaining platforms on GCP, AWS, or the like, at scale

Nice to have

• Prior experience in financial services, banking, wealth management, or other highly regulated environments subject to strict data governance and regulatory compliance

Enter your career inflection point. Apply now.

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Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.