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Posted 8 days ago

Senior Platform Support Analyst with data cloud

@ Maarut

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Toronto, Ontario

Contract4+ years experience
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SIGNALS

Overview

Maarut is hiring a Senior Platform Support Analyst on contract to provide L3 production support for Salesforce Data Cloud and Loyalty Management. The work covers incident management, troubleshooting, root cause analysis, and integration issues across enterprise platforms, including on-call rotation.

Responsibilities:

  • Provide L3 production support for Salesforce platforms
  • Manage critical incidents and drive resolution
  • Perform root cause analysis and problem resolution within SLAs
  • Troubleshoot APIs, data integrations and SQL issues
  • Provide rotational on-call support

Requirements summary:

  • 4+ years application or production support experience
  • Hands-on Salesforce Data Cloud and/or Loyalty Management experience
  • Knowledge of ServiceNow, Splunk or Dynatrace, and ITIL processes
  • Preferably Salesforce development experience
  • Ability to work independently with minimal supervision

Tools & skills

Salesforce Data CloudSalesforce Loyalty ManagementServiceNowSplunkDynatraceSQL
Source and dates

Source type not verified · zoho

Employer posting date
2026-10-29
First seen by our source
2026-10-30
Source record updated
2026-10-30

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Experience4+ years
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Job description
  • Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
  • 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
  • Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
  • Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
  • Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
  • Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
  • Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
  • Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
  • Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
  • Willingness to provide hands-on production support, including rotational on-call support when required.


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