Posted 19 days ago
Senior Platform Support Analyst with data cloud
@ Maarut
Toronto, Ontario
Overview
Maarut is hiring a senior contract platform support analyst to provide L3 production support for Salesforce Data Cloud and Loyalty Management in enterprise or banking environments. The work covers incident management, root cause analysis and resolving issues within SLAs, with rotational on-call support. The posting requires 4+ years of relevant experience and Data Cloud development and Apex experience.
Responsibilities:
- Provide L3 production support and incident management
- Perform root cause analysis and resolve problems within SLAs
- Troubleshoot APIs, integrations and SQL queries
- Coordinate with stakeholders to drive critical issue resolution
- Provide rotational on-call support
Requirements summary:
- 4+ years of application or production support experience
- Hands-on Salesforce Data Cloud or Loyalty Management experience
- Data Cloud development and Apex experience required
- Basic development experience required
- Familiarity with ServiceNow, Splunk/Dynatrace and ITIL processes
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-18
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 4+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Maarut
| Field | Value |
|---|---|
| Open jobs on Jobsy | 56 |
- Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
- 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
- Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
- Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
- Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
- Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
- Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
- Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
- Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support, including rotational on-call support when required.
- Data cloud development exp and Apex exp is required
- This is a support role, so basic development exp is required
Journal
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