Senior Product Delivery Manager

Manulife is seeking a highly motivated Senior Product Delivery Manager to join our Global Wealth and Asset Management (GWAM) Technology team. This role sits at the intersection of business, technology, and capital markets, leading strategic initiatives across Collateral Management, Derivatives, Repo, and Securities Lending platforms. The successful candidate will partner with business, operations, and technology stakeholders to deliver innovative solutions, optimize investment operations, and drive measurable business outcomes. This is an exciting opportunity to influence product strategy, lead complex deliveries, and help shape the future of securities finance technology at Manulife.

Position Responsibilities

• Lead and oversee day-to-day product delivery activities across securities finance and collateral management initiatives.

• Partner with business stakeholders, operations teams, and technology teams to define, prioritize, and deliver strategic product enhancements.

• Gather, analyze, and document business, functional, and system requirements for collateral, repo, securities lending, and derivatives platforms.

• Translate business needs into detailed user stories, workflow diagrams, functional specifications, and product requirements.

• Support Agile delivery practices including backlog management, sprint planning, PI planning, and roadmap execution using Jira and Confluence.

• Track product financials, budgets, project health, risks, dependencies, and delivery outcomes.

• Develop and present executive-level updates, steering committee presentations, and value-delivered summaries.

• Lead functional, integration, and user acceptance testing activities to ensure successful implementations.

• Analyze data utilizing SQL, reporting tools, and business intelligence solutions to support decision-making and performance measurement.

• Investigate production issues, perform root cause analysis, and coordinate resolution efforts with cross-functional teams.

• Identify process improvement opportunities and leverage automation and AI-enabled productivity tools to improve delivery effectiveness.

• Coordinate implementation efforts across business teams, technology partners, vendors, and global stakeholders.

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, Information Technology, or a related field.

• 8+ years of experience in Product Management, Product Delivery, Business Analysis, Project Delivery, or Capital Markets Technology.

• Strong domain expertise in Collateral Management, Derivatives, Repo, Securities Lending, and Securities Finance operations.

• Experience gathering and translating business requirements into functional solutions and product features.

• Proven experience working within Agile delivery environments and managing product backlogs.

• Strong SQL skills with the ability to analyze, validate, and interpret complex data sets.

• Experience leading functional, integration, and user acceptance testing.

• Knowledge of system integrations, data flows, and financial market infrastructure.

• Familiarity with SWIFT messaging and financial services workflows.

• Strong stakeholder management, communication, facilitation, and presentation skills.

Preferred Qualifications

• Experience within Asset Management, Investment Management, Capital Markets, or Wealth Management organizations.

• Experience using Power BI or other data visualization and reporting tools.

• Experience with Jira, Confluence, Visio, and Agile delivery platforms.

• Knowledge of workflow automation, digitization initiatives, and process optimization techniques.

• Exposure to AI-assisted productivity tools such as GitHub Copilot, Jira Rovo, Confluence AI, or related technologies.

• Experience presenting to executive stakeholders, steering committees, and senior leadership teams.

• Professional certifications such as PMP, PMI-ACP, SAFe, Scrum Master, CBAP, or equivalent are considered an asset.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

• You’ll work alongside industry experts supporting critical investment and capital markets platforms that drive business value across Manulife's global asset management business.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Base salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.