Posted 692 months ago
Senior Program Manager, Talent Development
@ Twilio
Remote in Canada
Overview
Twilio is hiring a Senior Program Manager, Talent Development, a full-time remote role in Ontario, British Columbia or Alberta. The role designs, leads and evaluates flagship global learning programs, advises HRBPs and senior leaders on capability gaps, and manages learning technology vendors. The posting states a salary of $99,760-$124,700 CAN, a 15% target bonus and occasional travel for in-person meetings.
Responsibilities:
- Design and lead global talent development programs
- Advise HRBPs and senior leaders on capability gaps
- Own end-to-end flagship learning initiatives
- Define global learning strategy
- Apply AI-driven tools to learning experiences
Requirements summary:
- Bachelor's degree required
- 10+ years in L&D and program design
- 7+ years in digital learning innovation
- 2+ years applying AI in L&D
- Experience managing learning technology vendors
- Strong learning analytics and KPI skills
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · eightfold
- Employer posting date
- 1969-12-31
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Human resources |
| Experience | 10+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required), Master’s degree (preferred) |
| Fields of study | Education, Learning Sciences, Educational Technology |
| Perks mentioned | Generous paid time off, Generous parental leave, Retirement plan, Performance bonus, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Twilio
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
Full company description
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
- LinkedIn followers
- 517,727
- People associated on LinkedIn
- 7,791
- Reported office locations
- 101 Spear St, 5th Floor, San Francisco, California 94105, US
- Veerenni 39, 8th Floor, City Centre, Harjumaa 10138, EE
- 78 Sir John Rogerson's Quay, 1st Floor, Dublin, County Dublin, IE
- Rua Padre João Manuel, 3 º andar (4th and 5th floor), 808 - Cerqueira César, São Paulo, SP 01411-000, BR
- 2 Market St, Level 19, Sydney, New South Wales 2000, AU
- Singapore, 018937, SG
- Office # 16-113, 16F Link Square Shinjuku, 5-27-5, Sendagaya, Shibuya-ku, Tokyo, 151-0051, JP
- Bengaluru, Bengaluru 560103, IN
- Business categories
- Service Industry
- Mobile Apps
- SMS
- Education
- Software
- Enterprise Software
- Messaging
- Other recorded names
- Twilio - University Programs
- Twilio
- Specialties
- telecommunications
- API
- cloud communications
- SaaS
- telephony
- SMS
- Voice
- VoIP
- and GDPR
- Profile identifies a recruitment agency
- No
- Reported total investment
- 614,415,525
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 5,001-10,000 employees |
| Headquarters | San Francisco, California |
| Organization type | Public Company |
| Year founded | 2008 |
| Specialties | telecommunicationsAPIcloud communicationsSaaStelephonySMSVoiceVoIPand GDPR |
| Open jobs on Jobsy | 17 |
| View page |
See yourself at Twilio
Join the team as Twilio’s next Sr. Program Manager, Talent Development
About the job
This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.
Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention.
Responsibilities
In this role, you’ll:
- Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
- Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
- Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
- Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
- Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
- Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
- 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
- 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
- Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
- Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
- Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
- Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
- Experience managing vendor partnerships in the learning tech ecosystem.
- Comfort operating independently and making high-impact decisions in ambiguous environments.
- Willingness to travel for in-person training (approx. one trip per quarter).
- Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.
Desired:
- Advanced degree in Education, Learning Sciences, Educational Technology, or related field.
- Experience influencing adoption of new technologies in large, complex organizations.
- Exceptional organizational and project management skills
- Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture
Location
This role will be remote and based in Ontario, British Columbia or Alberta, Canada.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.
The estimated pay ranges for this role are as follows:
- $99,760-$124,700.00 CAN
- Target Bonus Percentage 15%
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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