Senior Specialist, Operations

Position Summary...

Support the Marketplace Operations team by analyzing and evolving seller performance reporting. Establish relationships with sellers, monitor performance, and influence improvements in order fulfillment, on-time shipping, returns, and customer service.

What you'll do...

This role involves building strong business and operations relationships with Marketplace sellers. The role manages seller performance against key KPIs and works with sellers to identify and resolve issues, ensuring a positive customer experience. As an escalation point for customer inquiries, the role collaborates with sellers to provide excellent service. The role also represents Marketplace operations in eCommerce projects, planning and communicating efforts required from sellers. Additionally, the role designs and develops future Marketplace operations processes and reporting. Liaising with store teams to address and resolve opportunities related to Marketplace site-to-store shipments is also a key responsibility. Furthermore, the role manages the seller dispute and reimbursement process, ensuring all issues are resolved effectively. The role may also support various internal teams by leveraging relationships with sellers to enhance customer satisfaction and trust. Leadership Expectations: Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work. Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values. Is consistently humble, self-aware, honest, and transparent. Serve our Customers: Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.The pay range for this position is $64,700.00 - $88,990.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 64,700.00 à 88,990.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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