Senior Technical Delivery Manager - Web & Cloud Platforms

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

As Senior Technical Delivery Manager, you will build and lead high-performance engineering teams that deliver and run our Web, Services, Middleware and Cloud Native platforms. You will own the full lifecycle, from strategy and architecture through delivery and day-to-day operations, using modern technologies such as React, Angular, Node.js, Java/Spring Boot and .NET, deployed on AWS, Azure or Google Cloud with Kubernetes and serverless services.

This is a leadership role with two equal mandates: drive innovation at the core of how we build, and achieve operational excellence in how we run. You will set engineering direction, grow managers and senior engineers, and deliver industry-standard, secure and scalable solutions that let our customers self-serve. You will partner with senior leadership to align technology investment with business outcomes.

What you'll do:

• Build, lead and grow high-performance delivery teams, including managers and technical leads.
• Own the strategy and roadmap for Web, Services, Middleware and Cloud Native platforms.
• Drive innovation by evaluating emerging technologies and scaling proven ideas into production.
  Deliver large programs end to end, on time, on budget and against clear KPIs.
• Oversee architecture, integration and code quality to industry standards, including APIs, microservices and GraphQL.
• Lead cloud-native build and migration, with strong DevOps, automation and cost control.
• Embed secure authentication and SSO across applications, working with security and identity teams.
• Own operational excellence: availability, SLOs, incident management, monitoring and root cause analysis.
• Partner with Product, Design, Data, Security and Operations, and present strategy and trade-offs to senior leadership.

What you need to succeed

• Cloud experience (required): hands-on depth with at least one major cloud platform (AWS, Azure or GCP), including PaaS, containers and Kubernetes, serverless and cloud-native architecture patterns.
• Proven record of building and leading high-performance engineering teams, including managing managers, in an enterprise environment.
• Strong expertise across web application frameworks (React, Angular or Vue on the frontend; Node.js, Java/Spring Boot on the backend), backend services and APIs, microservices and middleware.
• Solid knowledge of integration and middleware technologies: API gateways, messaging and event streaming, ESB and iPaaS.
• Deep understanding of industry standards for connecting domain services, microservices and experience-layer services such as GraphQL and REST.
• Mature DevOps and SRE practice: CI/CD, infrastructure as code, observability, SLOs and incident management.
• Strong leadership in Agile delivery at scale, with a track record of shipping quickly without compromising quality or stability.
• Data-driven, KPI-focused approach, using tools such as 5-why analysis, A/B testing and performance benchmarking.
• Ability to balance innovation with operational stability, cost and risk.
• Excellent communication, with the ability to influence senior leaders and translate complex engineering topics into business value.
• Curiosity, creativity and a bias for action when tackling complex problems.

Nice to have

• Knowledge of authentication and identity platforms, such as Okta, Microsoft Entra ID, Ping Identity, ForgeRock or Auth0.
• Experience implementing SSO and identity federation using OAuth 2.0, OpenID Connect and SAML.
• Familiarity with customer identity (CIAM), MFA and zero-trust security models.
• Relevant certifications, such as a cloud architect certification, Kubernetes (CKA/CKAD) or SAFe.

What you bring:

• Bachelor's or Master's degree in Computer Science, Engineering or a related technical field.
• 10+ years of experience in software engineering and technical delivery, including 5+ years leading engineering teams and 3+ years managing managers or multiple squads.
• Proven delivery of web, services, middleware and cloud-native solutions at enterprise scale.
• A track record of running production platforms with measurable gains in reliability, performance and cost.
• A passion for digital transformation and a demonstrated ability to deliver innovative solutions that improve customer experience.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities:
  
  • Self-driven career development programs.
  • Rogers First: priority in applying to internal roles of interest.
• Wellness Programs:
  
  • Employee & family assistance program.
  • Virtual Healthcare.
  • Cognitive Behavioural Therapy (CBT).
  • Low or no-cost fitness membership.
• Our commitment to diversity:
  
  • An inclusive and diverse workplace where you can bring your whole self to work.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Digital & eCommerce
Requisition ID: 344310

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology